---
title: "Unable to Download Payments to Excel"
slug: "unable-to-download-payments-to-excel"
tags: ["Area - Accounting", "Focus - Construction", "Focus - Service Replacement", "Role - Accountant", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-03-27T01:36:44Z
published: 2026-03-27T01:36:44Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Download Payments to Excel

## Problem

When attempting to download payments to Excel on the **Accounting** screen, the system displays an error message: *Oops... something went wrong. You can go back and try again. If the issue persists, please contact support.* This issue can caused by the dates for payments being changed to something incorrect or invalid.

## Solution

1. Go to **Accounting** > **Batch/Export Transactions**.
2. Click the invoice for every selected payment.
3. Click the **pencil icon** to edit the payment.
4. Change the **Paid on** date to the correct date the payment should have been processed on.
5. Click **Save**.
6. Repeat steps 2-5 for all payments.
7. Download the payments to Excel.

If you're still receiving an "Oops… something went wrong" error, please [contact Technical Support](http://go.servicetitan.com/ask).