---
title: "Error when downloading payments to Excel"
slug: "unable-to-download-payments-to-excel"
tags: ["Area - Accounting", "Focus - Construction", "Focus - Service Replacement", "Role - Accountant", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-07-24T18:28:20Z
published: 2026-07-24T18:28:20Z
canonical: "help.servicetitan.com/unable-to-download-payments-to-excel"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error when downloading payments to Excel

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png) Troubleshooting **Role:** Administrator · Bookkeeper · Office Admin**Area:** Accounting · All business types

## **What you're seeing**

When you try to download payments to Excel on the Accounting screen, the download fails and you see an error:

*"Oops... something went wrong. You can go back and try again. If the issue persists, please contact support."*

## **Why this happens**

**Reason**

**A payment in your selection has an incorrect or invalid Paid on date.** The bad date breaks the export, so the whole download fails. Correcting the date on the affected payment(s) lets the download go through.

## **How to fix it**

**Before you start**

If you're not sure which payment has the bad date, scan the payments you're downloading for any with a missing, blank, or clearly wrong **Paid on** date (for example, a placeholder date far in the past). If you can't spot one, work through the payments in your selection and check each one's **Paid on** date.

Correct the **Paid on** date on the affected payment(s), then download again.

### **1****Correct the Paid on date and download again**

1. Go to **Accounting > Batch/Export Transactions**.
2. Click the invoice for an affected payment.
3. Click the pencil icon to edit the payment.
4. Change the **Paid on** date to the correct date the payment should have been processed on, then click **Save**.
5. Repeat steps 2–4 for any other payments with an incorrect date.
6. Download the payments to Excel again.

> [!NOTE]
> **✓ Done ·** With the dates corrected, the payments download to Excel successfully.

## **Still not working?**

If you still get the "Oops... something went wrong" error after correcting the dates, contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The date range or batch you're trying to download
- The exact error message
- Any payments you found with incorrect or missing dates, and the corrections you made
- Whether the download fails every time or only for a specific selection

## **Want to learn more?**

[**Batch, post, and export transactions ›**](https://help.servicetitan.com/docs/batch-post-and-export-transactions) Overview of batching, posting, and exporting transactions from the Accounting screen.

[**Can't export the AR Management screen to Excel ›**](https://help.servicetitan.com/docs/exporting-ar-management-to-excel) Troubleshoot a related Excel export failure on the AR Management screen.