---
title: "Unable to Apply Credit to Outstanding Balance"
slug: "unable-to-apply-credit-to-outstanding-balance"
updated: 2026-03-27T01:37:51Z
published: 2026-03-27T01:37:51Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Apply Credit to Outstanding Balance

## Problem

The account shows credit, but it won't apply to the balance. You need to transfer the credit and apply it to the outstanding balance.

## Solution

1. [Find](/v1/docs/use-search-in-servicetitan) and go to the associated invoice.
2. [Create an adjustment invoice](/v1/docs/create-an-adjustment-invoice).
3. On the adjustment invoice, create a placeholder task with a price in the exact amount as the credit.
4. [Apply that credit to the adjustment invoice](/v1/docs/apply-credit-or-payment-to-an-invoice).
5. Go back to the adjustment invoice and delete the placeholder task you created in step 3.