---
title: "How can I turn on notifications in the Scheduling Pro V2 scheduler to ensure my CSR team is notified when a new booking is completed?"
slug: "turn-on-notifications-in-the-scheduling-pro-v2-scheduler"
tags: ["Role - Admin", "Focus - Service Replacement", "Focus - Construction", "Type - Residential", "Type - Commercial", "Area - Leads and Integrations", "Area - Scheduling Pro"]
updated: 2026-10-16T01:25:42Z
published: 2026-10-16T01:25:42Z
canonical: "help.servicetitan.com/turn-on-notifications-in-the-scheduling-pro-v2-scheduler"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I turn on notifications in the Scheduling Pro V2 scheduler to ensure my CSR team is notified when a new booking is completed?

## Problem

The CSR team does not receive notifications when new bookings are made through the Scheduling Pro scheduler.

## Solution

### Add an alert

To ensure you get notified when a job is booked through Scheduling Pro, you need to set up an alert.

1. Go to the top toolbar and click **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-can-i-turn-on-notifications-in-the-scheduling-pro-v2-scheduler-to-ensure-my-csr-team-is-notified-when-a-new-booking-is-completed-image-vpu20fop.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A26%3A36Z&se=2026-11-12T10%3A26%3A36Z&sr=c&sp=r&sig=PJKVmDRwDHMYsy6nLt5TNFG6TVKqcMq1%2FbFs9LQHu3I%3D)** .
2. In the side panel, click **Integrations > Alerts**.
3. Click **Add** to create a new alert. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/how-can-i-turn-on-notifications-in-the-scheduling-pro-v2-scheduler-to-ensure-my-csr-team-is-notified-when-a-new-booking-is-completed-image-asaf9d7w.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A26%3A36Z&se=2026-11-12T10%3A26%3A36Z&sr=c&sp=r&sig=PJKVmDRwDHMYsy6nLt5TNFG6TVKqcMq1%2FbFs9LQHu3I%3D)
4. Select **Booked Job** as the *Type.*
5. Select your CSR's names from the *Recipients* dropdown list.
6. Select **Scheduling Pro** from the *Tags* dropdown.

> [!NOTE]
> **Note:** By default, the scheduler applies a Scheduling Pro tag to all appointments.
7. Enter other necessary details as needed.
8. After you're done, click **Save**.

ServiceTitan's advanced scheduling add-on that adds smart capacity management, technician skill matching, and zone-based booking rules.

**What it does:** Ensures the right technician is booked for the right job at the right time, maximizing daily revenue and reducing travel waste.

**Also called:** Advanced scheduling, Smart scheduling

**Tags:** Scheduling Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)