---
title: "Turn on Dispatch Assist in Dispatch Pro"
slug: "turn-on-dispatch-assist-in-dispatch-pro"
updated: 2026-07-11T16:31:05Z
published: 2026-07-11T16:31:05Z
canonical: "help.servicetitan.com/turn-on-dispatch-assist-in-dispatch-pro"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Turn on Dispatch Assist in Dispatch Pro

## Overview

Turn on Dispatch Assist to keep tight control over your Dispatch Board changes. With Dispatch Assist, dispatchers can generate and review suggested optimizations before applying them, ensuring full transparency and control over your scheduling decisions.

---

### 

#### Who uses this feature

- Administrators and managers
- Primarily for Residential Service and Replacement business types

#### Feature configuration

- To get started with Dispatch Pro, review pricing and select your package [here](https://plg.servicetitan.com/dsp). You can also request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro/dispatch), or reach out to your Customer Success Manager (CSM) or Pro Account Manager (PAM).
- Certain permissions are required to set up and manage Dispatch Pro. To have these enabled, please contact the account administrator on your team. For more, see the *Required permissions* section of [Dispatch Pro](/v1/docs/dispatch-pro).
- The *Access settings* and *Edit Dispatch Pro settings* permissions are required to set up Dispatch Pro Assist. Please contact the account administrator on your team.

## Things to know

- Dispatch Assist mode is enabled by default when you first turn on Dispatch Pro. You can adjust the mode in the Dispatch Pro Settings. For more, see [Dispatch Pro Settings overview](/v1/docs/dispatch-pro-settings-overview).
- When you update the Dispatch Pro mode, dispatchers using the Dispatch Board receive a real-time alert, allowing them to adjust their workflows accordingly.
- Dispatch Assist does not automatically optimize jobs. Instead, dispatchers can generate and review suggested changes for each job. They can then decide whether to approve the suggestions, giving greater transparency into the changes Dispatch Pro makes.
- Dispatch Pro must be enabled for a job to use Dispatch Assist.

## Best practices

- Coordinate with your dispatch team before enabling Dispatch Assist, as this impacts their workflows.
- Train dispatchers on how to evaluate and approve recommendations to ensure a smooth adoption of the feature. For more, see [Use Dispatch Assist in Dispatch Pro](/v1/docs/use-dispatch-assist-in-dispatch-pro).

## Turn on Dispatch Assist mode

1. Go to the navigation bar and click **Settings**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/adjust-dispatch-pro-modes-settings-image-ro0t4lma.png).
2. In the side panel, go to **Dispatch Pro > Settings**.
3. In the *Dispatch Pro Mode* section, select **Assist Mode**.

> [!NOTE]
> **Note:** We recommend coordinating with your dispatchers before changing the Dispatch Pro Mode as this impacts their workflows.

![A cursor clicking the Assist Mode option on the Dispatch Pro screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/turn-on-dispatch-assist-in-dispatch-pro-image-yyzu0xhy.png)
4. When finished, click **Save**.

## Want to learn more?

- See [Use Dispatch Assist in Dispatch Pro](/v1/docs/use-dispatch-assist-in-dispatch-pro)
- See [Dispatch Pro Settings overview](/v1/docs/dispatch-pro-settings-overview)

The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout.

**What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments.

**Also called:** Schedule board, Dispatch view

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

AI-powered dispatching product that analyzes job requirements, technician skills, drive time, and capacity to optimize job assignments.

**What it does:** Maximizes technician utilization and on-time arrivals by algorithmically routing and assigning jobs — reducing the cognitive load on dispatchers.

**Also called:** AI dispatch, Smart dispatch

**Tags:** Dispatch Pro, ServiceTitan Max, AI-Powered

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)