---
title: "Why can’t technicians add notes in the ServiceTitan Field Mobile App?"
slug: "troubleshooting-article"
description: "why-can’t-technicians-add-notes-in-fma"
tags: ["Area - Field Mobile App (FMA)", "Role - Admin", "Focus - Service Replacement", "Focus - Construction", "Type - Residential", "Type - Commercial"]
updated: 2026-10-28T17:44:38Z
published: 2026-10-28T17:44:38Z
canonical: "help.servicetitan.com/troubleshooting-article"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can’t technicians add notes in the ServiceTitan Field Mobile App?

## **Problem**

Technicians can’t add notes in the ServiceTitan Field Mobile App. The Add note action is missing.

## **Solution**

> [!NOTE]
> **Note:** This solution updates a technician permission. If you don’t have access to change permissions, contact your account administrator.

1. Open the desktop version of ServiceTitan from the office.
2. Go to **Settings > People > Technicians**.
3. Click **Edit** next to the technician having the issue.
4. Click the **Permissions** tab.
5. In the search field, enter *Notes*.
6. Select the **Set notes on customer, location, or job** permission to enable it.
7. Click **Save Changes**.
8. Ask the technician to refresh the Field Mobile App.
9. Make sure the technician sees the *Add note* action at the bottom of the screen.