---
title: "Train CSRs and Dispatchers on customer notification workflows"
slug: "train-csrs-and-dispatchers-on-customer-notification-workflows"
updated: 2026-05-26T19:31:19Z
published: 2026-05-26T19:31:19Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Train CSRs and Dispatchers on customer notification workflows

## The following steps will need to be added to the call booking process:

Confirm the customer's delivery preferences.

- When talking with an **existing** customer, make sure you confirm the customer’s delivery preferences.
- When setting up a **new** customer, ask if they would like to receive automatic notifications to their mobile and/or email addresses.

Make sure notifications don't get sent to spam.

- Tell customers that they should add noreply@servicetitan.com to their email address book, so messages will not be flagged as spam.

> [!TIP]
> **Tip**: CSRs and Dispatchers should read the following articles:

- [Set notification preferences for customers](/v1/docs/set-notification-preferences-for-customers)
- [How to turn notifications on or off for any job](/v1/docs/turn-notifications-on-or-off-for-any-job)

## FAQ

---

### 

#### How do I prevent notifications from going to the customer's spam box?

Tell your customers to add noreply@onservicetitan.com to their list of addresses. This prevents messages from going to spam.