---
title: "Techs cannot collect cc payments when choosing card as payment type"
slug: "techs-cannot-collect-cc-pmts-when-choosing-card-as-pmt-type"
updated: 2026-03-27T01:39:36Z
published: 2026-03-27T01:39:36Z
canonical: "help.servicetitan.com/techs-cannot-collect-cc-pmts-when-choosing-card-as-pmt-type"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Technicians cannot collect credit card payments when choosing a card as a payment type

## Problem

Technicians experience issues when they try to collect payments on the mobile app. They can choose the payment type, but when they select a card, no option appears to enter the card information. Attempting to charge the card may lock up the iPad and cause further issues.

## Solution

1. Delete the ServiceTitan app on the mobile device.
  1. Find the ServiceTitan app icon on your phone or tablet.
  2. Press and hold the app icon until a menu appears or the icons start to jiggle.
  3. Tap **Delete App** or the **X** icon. Confirm if prompted.
2. Reinstall the ServiceTitan app.
  1. Go to the App Store (iOS) or Google Play Store (Android).
  2. Search for *ServiceTitan*.
  3. Find the app in the search results and tap **Install**.
3. Update your mobile device.
  1. For iOS devices, go to **Settings > General > Software Update**. If an update is available, tap **Download and Install**.
  2. For Android devices, go to **Settings > System > System Update**. If an update is available, follow the prompts to install it.
4. Check for app updates.
  1. Open the App Store or Google Play Store.
  2. Go to **Updates** or **My apps & games**.
  3. If an update for ServiceTitan is available, tap **Update**.
5. Try collecting a payment again.
6. If the issue persists, contact [Technical Support](http://go.servicetitan.com/ask).