---
title: "Why is my technician receiving notifications when a customer views an online estimate, even though the office, not the technician, sent the estimate?"
slug: "tech-notifi-customer-views-online-estimate-office-sent"
updated: 2026-10-16T03:44:56Z
published: 2026-10-16T03:44:56Z
canonical: "help.servicetitan.com/tech-notifi-customer-views-online-estimate-office-sent"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is my technician receiving notifications when a customer views an online estimate, even though the office, not the technician, sent the estimate?

## Problem

My technicians are getting alerts when customers view online estimates. This happens even when the office sends the estimate, not the technician.

## Solution

### Update recipients

1. Go to **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-is-my-technician-receiving-notifications-when-a-customer-views-an-online-estimate-even-though-the-office-not-the-technician-sent-the-estimate-image-akr6xwxs.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A58%3A36Z&se=2026-11-12T09%3A58%3A36Z&sr=c&sp=r&sig=jODE9G%2BlAfC%2BLhTcEIZJGCc7x%2FPC7tMZ%2FWJZF3f554A%3D) > Integrations > Alerts.**
2. Find the *Customer Viewed Online Estimate* alert and click **Edit**.
3. From the *Recipients* field, remove the technician you do not want to receive the alert.
4. When finished, click **Save**.

For more info, see [Use alerts](/v1/docs/use-alerts).