---
title: "Tax toggle automatically reverts back when techs turn it off"
slug: "tax-toggle-automatically-reverts-back-when-turned-off"
updated: 2026-03-27T01:42:59Z
published: 2026-03-27T01:42:59Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tax toggle automatically reverts back to On when technicians turn it off for invoices

## Problem

Technicians experience the tax toggle automatically reverting to On after they turn it off for invoices. This happens even though they have permission to adjust tax settings.

## Solution

This issue may be due to your tax setup. Note that customer tax setup overrides any other tax setup.

### **Check if your customers are non-taxable**

1. [Search for](/v1/docs/use-search-in-servicetitan) and go to the customer record.
2. On the customer record and in the *Customer Details* section on the right, select the **Non-taxable** option.

### **Check if your Pricebook items are non-taxable**

1. On the navigation bar, go to **Pricebook**.
2. Find the service, material, or equipment you want to make non-taxable.
3. Click the **Edit Mode** toggle to On.
4. Click **Edit > View/Edit Service**.
5. On the edit screen, make sure the **Taxable** option is NOT selected. **Note:** *You can edit Pricebook items in bulk. For more, see*[Bulk edit pricebook items](/v1/docs/bulk-edit-pricebook-items)*.*

### **Limit the area or state tax zone to specific zones**

1. Go to **Settings > Invoicing > Tax Zones**.
2. On the *Tax Zones* screen, click **Edit** on the tax you want to limit. Alternatively, you can create a new tax zone and assign zones for tax.