--- title: "Share employee names with Contact Center Pro Mobile app" slug: "share-employee-names-with-contact-center-pro-mobile-app" updated: 2026-07-11T15:15:14Z published: 2026-07-11T15:15:14Z canonical: "help.servicetitan.com/share-employee-names-with-contact-center-pro-mobile-app" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Share employee names with Contact Center Pro Mobile app ## Overview Data Integration allows you to share employee names with the [Contact Center Pro Mobile app](/v1/docs/contact-center-pro-mobile-app-setup-and-overview-1). When enabled, employee names associated with active seat users appear in the *Contacts* section of the mobile app, replacing generic user IDs. --- ### #### Who uses this feature - Administrators - Applies to all business types #### Feature configuration - This feature is currently in Early Access and is subject to change. Reach out to your Pro Account Manager for more information. - Contact Center Pro requires an [Enterprise Hub](/v1/docs/enterprise-hub-1)network. Contact your Customer Success Manager or Pro Account Manager to request a network. - The *Edit Data Sharing Settings* permission is required to use this feature. Please contact the account administrator on your team. For more information, see [Manage Contact Center Pro Permissions](/v1/docs/manage-contact-center-pro-permissions). ## Things to know - Data Integration lets you share employee names only. Customer names are not included. - Basic seat users or users without seats and direct line numbers are not included in the data push. ## Grant Data Sharing permission Employees need the proper permission to share employee names with the Contact Center Pro mobile app. To grant the *Edit Data Sharing Settings* permission: 1. On the *Enterprise Hub* *Modules* screen, click **User Management**. ![Cursor User Management in EH](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/share-employee-names-with-contact-center-pro-mobile-app-image-8v1da4mm.png) 2. On the *User Management* screen that opens, select **Roles**. 3. Select the role you want to edit. ![Cursor Roles in EH (Admin)](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/share-employee-names-with-contact-center-pro-mobile-app-image-ywwgb5uu.png) 4. Go to the **EnterpriseHub permissions** tab. 5. In the *Contact Center Pro* section, select **Edit Data Sharing Settings**. ![Edit Date Sharing Settings](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/share-employee-names-with-contact-center-pro-mobile-app-image-gv5gz8o2.png) 6. When finished, click **Save Changes**. For more, see [Create and edit user roles in Enterprise Hub](/v1/docs/create-and-edit-user-roles-in-enterprise-hub). ## Enable Data Sharing After you grant the role permission, employees assigned to that role see a new *Data Integration* section in Contact Center Pro *Admin Settings*. To enable Data Sharing: 1. In Contact Center Pro, go to **Admin Settings**. ![Contact Center Pro Settings](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/share-employee-names-with-contact-center-pro-mobile-app-image-nck3ii7d.png) 2. In the side panel, click **Data Integration**. 3. Enable the **Share Employee Names with Contact Center Pro App** toggle. ![Data sharing settings in CCP](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/share-employee-names-with-contact-center-pro-mobile-app-image-1ujtkni9.png) 4. Review the *Accept Terms & Conditions* screen that appears. 5. Select **I have read and accept these terms & conditions**, then click **Confirm & Enable**. ![Accept Terms & Conditions in CCP](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/share-employee-names-with-contact-center-pro-mobile-app-image-p5taylqe.png) After confirmation, the system shares names of employees with basic or advanced seats in Contact Center Pro, displaying them in the mobile app's *Contacts* section. > [!NOTE] > **Note:** Users without seats and direct line numbers are not included in the data push. > [!WARNING] > **Caution:** The system performs an hourly sync to update employee information. Any changes such as adding new users, renaming existing users, or deactivating users appear in the next scheduled sync. ## Want to learn more? - See [Contact Center Pro](/v1/docs/contact-center-pro) - See [Answer incoming calls through Contact Center Pro](/v1/docs/answer-incoming-calls-through-contact-center-pro) - See [Place outbound calls through Contact Center Pro](/v1/docs/place-outbound-calls-through-contact-center-pro) - See [Manage your voicemails in Contact Center Pro](/v1/docs/manage-your-voicemails-in-contact-center-pro) ServiceTitan's enterprise-grade call center product, adding advanced queue management, live coaching, and AI features to Phones Pro. **What it does:** Enables multi-agent contact center operations with real-time supervision, analytics, and AI-assisted call handling at scale. **Also called:** CCP, Advanced Phones Pro **Tags:** Contact Center Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** CCP