---
title: "Set up remittance vendors"
slug: "set-up-remittance-vendors"
updated: 2026-05-22T20:18:42Z
published: 2026-05-22T20:18:42Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up remittance vendors

## Overview

If you use *Payables* to track spending in your business, map remittance vendors to purchasing vendors to ensure that you're sending your bill payments to the correct addresses. If you have many remittance vendors, you can map your remittance vendors in bulk with an XLSX file. If you use the *Inventory Module*, you can also map individual remittance vendors.

---

### 

#### Who uses this feature

- Administrators, managers, and accountants
- The *Purchasing Module* is required to use this feature.
- Permission is required to use this feature. Please contact the account administrator on your team.
- Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details.

## Things to know

- If you haven't already enabled Payables, see [Set up Payables](/v1/docs/set-up-accounts-payable).
- If you use the *Purchasing Module*, *Purchasing* appears in the main navigation bar and in the side panel.
- If you use the *Inventory Module*, *Inventory* appears in the main navigation bar and in the side panel.
- To add purchasing or replenishment vendors, see [Set up vendors](/v1/docs/set-up-vendors).
- If you get an error message that states *Vendor address doesn't have correct country code* when trying to approve a vendor bill, you need to verify the vendor address when setting up the remittance vendor. To do this, click the **Pin** icon when entering the vendor address.

## Add individual remittance vendors

1. Go to the navigation bar and click **Settings**![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png).
2. In the side panel, click **Purchasing** or **Inventory**, then click **Vendors**.
3. Click the **Remittance Vendors** tab.![User interface showing options for Purchasing and Remittance Vendors with a search bar.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-remittance-vendors-image-c1jwgh6c.png)
4. Click **Add Vendor**.
5. Optional: New vendors are active in ServiceTitan by default. If you don't want your new vendor to be active, click **Active** to turn off the setting and deactivate the vendor.![Form fields for entering vendor details, including active status toggle and customer ID.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-remittance-vendors-image-n5tndgwz.png)
6. In the *Vendor Details* section, enter the remittance vendor's information.

> [!NOTE]
> **Note:** Required fields have an asterisk *.
  1. **Remittance Vendor Name**
  2. **Customer ID**
  3. **Address**
  4. **Contact Information**
7. In the *Associated Purchasing Vendors* section, select a purchasing vendor from the **Vendor Name** dropdown.![Dropdown menu for selecting associated purchasing vendors in a user interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-remittance-vendors-image-dw2dbq6v.png)
8. Optional: To associate another vendor with the new remittance vendor, click **Add Purchasing Vendor** and select a vendor from the dropdown. Repeat this step to add additional vendors.
9. When you're done, click **Save**.

The new remittance vendor is associated with the purchasing vendors you selected.

## Set up remittance vendors in bulk

Set up remittance vendors to purchasing vendors to ensure that you're sending your bill payments to the correct addresses. To add, update, or map remittance vendors, you can export your company's remittance vendors to an XLSX file for bulk editing and import it back into ServiceTitan.

## Download a template and map remittance vendors

1. Go to the navigation bar and click **Settings**![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png).
2. In the side panel, click **Purchasing** or **Inventory**, then click **Payables**.
3. Click **Download a template**.![Instructions for remittance vendor mapping with options to download a template or choose a file.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-remittance-vendors-image-uxa0tqwg.png)An XLSX file of your remittance vendors downloads to your computer.
4. Open the exported XLSX remittance vendor file in a spreadsheet application.
5. In the *Remittance Vendors* tab, review your remittance vendors:
  1. Update vendor ID, name, address, phone number, email address, and customer ID as needed.

> [!NOTE]
> **Note:** All fields except customer ID are required.

> [!NOTE]
> **Note:** Format the state and country as follows:
    1. **State:** Use the approved two-letter abbreviation (for example, California = CA)
    2. **Country:** Use the ISO country code (for example, United States = USA, Canada = CA)
  2. Add additional remittance vendors if they're missing from the list.

> [!NOTE]
> **Note:** If you add remittance vendors, leave the *Id* column field blank.

![Table displaying vendor information including names, addresses, and locations across various cities.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-remittance-vendors-image-ypljvgok.png)
6. Click the **Mapping** tab.
7. Review the mapping between your purchasing vendors and remittance vendors. If any are missing from the list, add additional purchasing or remittance vendors for mapping.

For example, you can map purchasing vendors Depot01, Depot02, and Depot03 to remittance vendor TitanDepot.

> [!WARNING]
> **Caution:** Don't update purchasing vendors directly in the XLSX file. To update your vendors, see [Set up vendors](/v1/docs/set-up-vendors) and [Set up vendor list and primary vendor for pricebook items](/v1/docs/procure-vendor-list).
8. When you're done, save the spreadsheet as an XLSX file.
9. Upload the updated XLSX to ServiceTitan, as described in the next section, *Upload a template of mapped remittance vendors*.

## Upload a template of mapped remittance vendors

1. If you haven't already mapped your remittance vendors in an XLSX file, see the previous section, *Download a template and map remittance vendors*.
2. In the Payables screen in ServiceTitan (which is in **Settings**![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png)>**Purchasing** or **Inventory**>**Payables**), click **Choose File**.![Instructions for remittance vendor mapping with a file upload option and template download.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-remittance-vendors-image-wv6s15zq.png)
3. Select the XLSX file with the remittance vendor details that you want to upload.
  1. If the mapping is successful, a confirmation pop-up opens.
  2. If there are mapping errors, a screen opens listing the errors:
    1. Review the errors and update the XLSX file or, if necessary, the vendors in ServiceTitan. For example, you might get an error because:
      1. Column header names changed
      2. Data you entered is not in the correct format
      3. There are duplicate remittance vendor names
      4. Remittance vendor mapping is not correct
      5. Changes were made to purchasing vendors in the XLSX file

> [!WARNING]
> **Caution:** Don't update purchasing vendors directly in the XLSX file. To update your vendors, see [Set up vendors](/v1/docs/set-up-vendors) and [Set up vendor list and primary vendor for pricebook items](/v1/docs/procure-vendor-list).
    2. Click **Back to Payables.**![Error message indicating 'Build Depot' is an invalid remittance vendor for mapping.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-remittance-vendors-image-rjh1t35o.png)
    3. Click the **Replace file** icon to retry the upload with the updated remittance vendor XLSX file.![Instructions for remittance vendor mapping and a downloadable template link.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-remittance-vendors-image-71cv4q7u.png)

The new remittance vendor is associated with the purchasing vendors you mapped.

## FAQ

---

### 

#### Why is my vendor not appearing on the Bills screen in the Accounting section for a purchase order (PO)?

The *Bill* screen under the Accounting section shows *NA* because there is no remittance vendor associated with the purchasing vendor on the PO. For more information on setting up a remittance vendor, see [Set up remittance vendors](/v1/docs/set-up-remittance-vendors).

## Want to learn more?

- See [Accounts Payable](/v1/docs/accounts-payables)