--- title: "Set up job-booking notifications for Scheduling Pro" slug: "set-up-job-booking-notifications-for-scheduling-pro" updated: 2026-10-16T03:14:07Z published: 2026-10-16T03:14:07Z canonical: "help.servicetitan.com/set-up-job-booking-notifications-for-scheduling-pro" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Set up job-booking notifications for Scheduling Pro ## Overview Scheduling Pro does not send job-booking notifications natively. You can set up alerts in ServiceTitan to notify your team when a customer books or requests a job through your scheduler. Using a dedicated Scheduling Pro tag, you can filter these alerts so only Scheduling Pro jobs trigger them. --- ### #### Who uses this feature - Administrators, managers, and office employees - Primarily benefits Residential Service and Replacement business types - Applies to all trades #### Feature configuration - To get started with Scheduling Pro, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager (PAM). ## Things to know - Scheduling Pro does not manage job-booking notifications directly — alerts are configured in ServiceTitan and use a Scheduling Pro tag to filter jobs booked through your scheduler. - Setting up job-booking notifications is a three-part process: create a tag in ServiceTitan, set up the alert using that tag, then assign the tag as the default in your Scheduling Pro scheduler. - If you skip setting the tag as the default in Scheduling Pro, the alert won't be scoped to Scheduling Pro jobs only. ## Best practices - Name your tag clearly (for example, *Scheduling Pro*) so it's easy to identify when setting up alerts and reviewing jobs. - Set up both *Booked Job* and *Booking Request Received* alert types if you want notifications for both confirmed bookings and unconfirmed requests. ## Use cases - A dispatcher wants an email the moment a customer books online through Scheduling Pro so they can confirm the job and assign a technician promptly. - An office manager wants SMS notifications for all Scheduling Pro booking requests to ensure none fall through the cracks during busy periods. ## Step 1: Create a Scheduling Pro tag If you haven't already created a dedicated Scheduling Pro tag in ServiceTitan, complete this step first. If you already have one, skip to Step 2. 1. Go to the top toolbar and click **Settings** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-job-booking-notifications-for-scheduling-pro-image-6bul4qc2.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A26%3A59Z&se=2026-11-09T12%3A26%3A59Z&sr=c&sp=r&sig=zF232DwvSdy13jDDjwdwsCQHLgyt0j9enqCW13dZws4%3D) 2. In the side panel, click **Operations > Tag Types**. 3. Click **Add** and create a new tag named **Scheduling Pro**. 4. When finished, click **Save**. > [!NOTE] > **Note:** For more details on setting up tag types, see [Add tag types](https://app.contentful.com/spaces/mb2ty0185mk8/environments/master/entries/2wS5zSpt5ZRfNl1Prl06lu). ## Step 2: Set up the alert in ServiceTitan 1. Go to the top toolbar and click **Settings** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-job-booking-notifications-for-scheduling-pro-image-6bul4qc2.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A26%3A59Z&se=2026-11-09T12%3A26%3A59Z&sr=c&sp=r&sig=zF232DwvSdy13jDDjwdwsCQHLgyt0j9enqCW13dZws4%3D) 2. In the side panel, click **Integrations > Alerts**. 3. In the *Alerts* section, click **Add** to create a new alert. The *Add alert* screen opens. 1. From the *Type* dropdown, select **Booked Job** or **Booking Request Received** as the alert type. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-job-booking-notifications-for-scheduling-pro-image-ojrtqvfl.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A26%3A59Z&se=2026-11-09T12%3A26%3A59Z&sr=c&sp=r&sig=zF232DwvSdy13jDDjwdwsCQHLgyt0j9enqCW13dZws4%3D) > [!NOTE] > **Note:** Select *Booked Job* to be notified when a booking is confirmed. Select *Booking Request Received* to be notified as soon as a request comes in. You can create separate alerts for each type if needed. 1. From the *Tags* dropdown, select the **Scheduling Pro** tag. 2. Enter the remaining alert details such as *delivery method, recipients*, and any other preferences. 3. When finished, click **Save**. > [!NOTE] > **Note:** For more details on working with alerts in ServiceTitan, see [Use alerts](https://help.servicetitan.com/v1/docs/use-alerts). ## Step 3: Assign the tag as the default in Scheduling Pro After creating the alert, assign the Scheduling Pro tag as the default tag in your scheduler. This ensures that every job booked through Scheduling Pro is automatically tagged and triggers the alert. 1. Go to the top toolbar and click **Settings** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-job-booking-notifications-for-scheduling-pro-image-6bul4qc2.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A26%3A59Z&se=2026-11-09T12%3A26%3A59Z&sr=c&sp=r&sig=zF232DwvSdy13jDDjwdwsCQHLgyt0j9enqCW13dZws4%3D) 2. In the side panel, click **Integrations > Marketing Integrations**. 3. On the *Marketing Integrations* screen, click **Edit** next to the Scheduling Pro integration. 4. Within *WorkConnect*, click **More**![A simple icon in the shape of three dots, lined up vertically.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-vert.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A26%3A59Z&se=2026-11-09T12%3A26%3A59Z&sr=c&sp=r&sig=zF232DwvSdy13jDDjwdwsCQHLgyt0j9enqCW13dZws4%3D)**> Edit** on your scheduler. 5. From your scheduler, in the *Services Offered* section, click **Edit** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-job-booking-notifications-for-scheduling-pro-image-v9y22rfk.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A26%3A59Z&se=2026-11-09T12%3A26%3A59Z&sr=c&sp=r&sig=zF232DwvSdy13jDDjwdwsCQHLgyt0j9enqCW13dZws4%3D). 6. Click the **Advanced Settings** tab. 7. In the *Default Tag* section, select the **Scheduling Pro** tag. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-job-booking-notifications-for-scheduling-pro-image-lkr8uuxv.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A26%3A59Z&se=2026-11-09T12%3A26%3A59Z&sr=c&sp=r&sig=zF232DwvSdy13jDDjwdwsCQHLgyt0j9enqCW13dZws4%3D) 8. When finished, click **Done**. After completing setup, your team receives email or SMS notifications whenever a job is booked or requested through Scheduling Pro. ## Want to learn more? - See [Use alerts](https://help.servicetitan.com/v1/docs/use-alerts) - See [Scheduling Pro Onboarding Part 2: Set up advanced settings](https://help.servicetitan.com/docs/scheduling-pro-onboarding-part-2-set-up-advanced-settings) - See [Scheduling Pro Home](https://help.servicetitan.com/docs/scheduling-pro) ServiceTitan's advanced scheduling add-on that adds smart capacity management, technician skill matching, and zone-based booking rules. **What it does:** Ensures the right technician is booked for the right job at the right time, maximizing daily revenue and reducing travel waste. **Also called:** Advanced scheduling, Smart scheduling **Tags:** Scheduling Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Targeted text message campaigns sent to customer segments through Marketing Pro. **What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers. **Also called:** Text marketing, SMS marketing **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Text Campaigns