---
title: "Set up call booking preferences"
slug: "set-up-call-booking-preferences"
updated: 2026-03-31T13:45:48Z
published: 2026-03-31T13:45:48Z
canonical: "help.servicetitan.com/set-up-call-booking-preferences"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up call booking preferences

## Overview

Use *Preferences* on the Call Booking screen to customize how you want the page to work.

---

### 

#### Who uses this feature

- Office employees

## 

## Things to know

Changes you make to the Call Booking screen preferences only affect your account and do not change how the page works for other users.

## Set up individual call booking preferences

To set up your own call booking preferences:

1. Go to the navigation bar and click **Calls**. The *Call Booking* screen opens.
2. In the side menu, click **Preferences**. ![User interface showing booking options with highlighted preferences section and call notifications.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-call-booking-preferences-image-e54flnwt.png?sv=2026-02-06&spr=https&st=2026-10-12T22%3A17%3A12Z&se=2026-10-12T23%3A17%3A12Z&sr=c&sp=r&sig=qxG6drZDNzT8OyR96coiAbM2ibhjgLc62BDWB1snLYY%3D)The *Preferences* pop-up opens.
3. Click the toggle to enable or disable the job booking preferences. ![Settings for automatically opening location/customer pop-up during job booking preferences.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/set-up-call-booking-preferences-image-7p5u3mo4.png?sv=2026-02-06&spr=https&st=2026-10-12T22%3A17%3A12Z&se=2026-10-12T23%3A17%3A12Z&sr=c&sp=r&sig=qxG6drZDNzT8OyR96coiAbM2ibhjgLc62BDWB1snLYY%3D)
4. When you’re finished, click the ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-close.png?sv=2026-02-06&spr=https&st=2026-10-12T22%3A17%3A12Z&se=2026-10-12T23%3A17%3A12Z&sr=c&sp=r&sig=qxG6drZDNzT8OyR96coiAbM2ibhjgLc62BDWB1snLYY%3D) to close the *Preferences* pop-up.

## Available call booking preferences

You can customize your Call Booking screen with the following preferences:

| Preference | Description |
| --- | --- |
| Automatically Open Location/Customer Pop-up | Enable this preference to make the location and customer window open automatically when you click on the location or customer. **Note**: *This preference defaults to automatically opening location/customer pop-up. Click the toggle to disable if you do not want the location/customer pop-up to appear*. |

## Want to learn more?

- Visit ServiceTitan Academy to enroll in [Job Booking Basics](https://servicetitan.docebosaas.com/learn/courses/376/job-booking-basics)
- See [Book a job](/v1/docs/book-a-job)