--- title: "Set up and use Ramp Bill Pay" slug: "set-up-and-use-ramp-bill-pay" tags: ["Area - Accounting", "Area - Accounting Integrations", "Focus - Construction", "Focus - Service Replacement", "Role - Accountant", "Role - Admin", "Role - Owner Admin", "Type - Commercial", "Type - Residential"] status: "update" updated: 2026-09-21T17:36:39Z published: 2026-09-21T17:36:39Z canonical: "help.servicetitan.com/set-up-and-use-ramp-bill-pay" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Set up and use Ramp Bill Pay ## Overview Ramp Bill Pay lets you pay vendor bills without leaving ServiceTitan. Administrators, accountants, and bookkeepers reconcile bills in Accounts Payable, then pay them by ACH transfer or check through Ramp. Payment status updates on the bill itself, so your team can see where every payment stands and reconcile against your accounting software with less manual work. [Ramp Bill Pay Video](https://fast.wistia.net/embed/iframe/7dp5kwsvha?web_component=true&seo=true&videoFoam=false) --- ### #### Who uses this feature - Administrators, office employees, managers, accountants, and bookkeepers - Applies to all business types - Applies to all trades #### Feature configuration - The Accounts Payable module is required to use this feature. Without it, the Payables screens do not appear in your account. - Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details. - The Purchasing Module is required to use this feature. - The *View Bill Payment*, *Create & Edit Bill Payment*, *Delete Bill Payment*, and *Approve Bill Payment* permissions control this feature. You can find them under **Settings > Role Permissions > Payables Processing**. Please contact the account administrator on your team. ## Things to know - You need a Ramp account and the Ramp integration to use this feature. Ramp onboarding includes an application, approval, and account setup. - Accounts Payable must be turned on before you can pay bills. Contact Technical Support to have it enabled. - You reconcile a bill before you pay it. A reconciled bill cannot be edited. - Each vendor needs remittance details on file before you can pay them. ACH payments need a bank account and routing number. Check payments need a mailing address. - Bills that require approval cannot be paid until they are approved. - A transaction fee can apply, and it depends on the payment method. The fee appears next to the method when you select it, and is added to the payment total as a separate line. - This feature is available in the United States only. ## Best practices - Add remittance details for a vendor before their first bill comes due, so the payment is not held up. - Check that the vendor name and bank details match the vendor's records exactly. A rejected routing number stops the payment before it is created. - Schedule payments for the due date, or earlier when a discount applies, rather than paying everything immediately. - Review the *Unpaid* tab regularly. Failed and returned payments stay there until someone acts on them. - Allow two to five business days for ACH transfers when you plan around due dates. ## Use cases - A controller reconciles a batch of supply house bills on Friday, then pays them all in one payment run. - A bookkeeper pays a one-off permit fee by check to a vendor who does not accept ACH. - An accountant schedules a payment for the due date to hold cash as long as possible. - An office manager pays part of a large bill now and the remainder after the next customer payment lands. - A controller cancels a scheduled payment the same afternoon after finding a pricing error on the bill. ## Get started with Ramp Bill Pay Complete these steps in order before you pay your first bill. ### Step 1: Turn on Accounts Payable Bill Pay works inside Accounts Payable. If your account does not have the Accounts Payable module, the Payables screens do not appear at all. Contact [Technical Support](http://go.servicetitan.com/ask) to have it enabled. ### Step 2: Onboard to Ramp and enable the integration Before you can pay bills in ServiceTitan, you must: - Complete a Ramp application, be approved, and create a Ramp account - Set up the integration that connects Ramp and ServiceTitan Your ServiceTitan contact walks you through the integration setup during your onboarding call. > [!NOTE] > **Note:** Ramp is the partner that moves the money. ServiceTitan remains where you enter, approve, and track your bills. ### Step 3: Add remittance details for your vendors ServiceTitan sends payments to the details on a remittance record. Each vendor you pay needs one. Add it before the vendor's first payment. A remittance record holds the Remit To name, the address, a contact, and the vendor's ACH details. It is associated with one or more vendors, so it is kept separately from the vendor record itself. > [!TIP] > **Tip:** You do not need to do this for every vendor up front. If you try to pay a vendor with no remittance details on file, you are prompted to add them. 1. Go to the top toolbar and click **Settings**. 2. In the side panel, go to **Purchasing** (or **Inventory**) **> Vendors**. 3. Click the **Remittance Information** tab. 4. Find the vendor in the list, click their remittance record, then click **Edit**. If the vendor has no remittance record yet, click **Add Remittance Information** instead. 5. Under *Address*, enter the mailing address. Checks are sent here. 6. Under *Vendor ACH Details*, enter the **Account Name**, **Account Number**, and **Routing Number**. 7. When finished, save your changes. ![Vendor management interface displaying active remittance information for Ace Hardware and others.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/ramp-remittance-vendor.png) > [!TIP] > **Tip:** Check the *Associated Vendors* list at the bottom of the record before you edit it. A remittance record can serve more than one vendor, so a change affects every vendor listed there. > [!NOTE] > **Note:** A remittance record can be Active or Inactive. Turn on **Show Inactive Remittance Info** to see inactive records. > [!NOTE] > **Note:** If a routing number is rejected, confirm the nine-digit number with the vendor's bank and enter it again. No payment is created when this happens. ## Pay a bill You can pay any bill that is reconciled and unpaid. If your account uses approval workflows, the bill must also be approved. 1. Go to the navigation bar and click **Accounting**. 2. In the side panel, under *Accounts Payable*, click **Bills**. 3. Click the **Unpaid** tab. 4. Select the checkbox next to each bill you want to pay. 5. Click **Pay Bills**. The *Pay Bills* window opens. 6. Under *Payment Method*, select **ACH Transfer** or **Check**. Each option shows its processing time and its fee. Click **Show More** to see all available methods. 7. Under *Payment Details*, complete the following: - **Payment Name:** required. ServiceTitan suggests a name based on the vendor and date. - **Payment Date:** the date the payment is sent. Format is mm/dd/yyyy. - **Ramp Payment Account:** required. The account the money comes from. - **GL Account:** required. The account the payment posts to. If the account linked to your Ramp payment account does not exist in ServiceTitan, a message appears below this field. Select an existing account to continue. 8. Review the documents in the table. The vendor's credits appear here alongside their bills. Enter a **Term Disc. to Apply**, and a **Credit to Apply** up to each credit's available balance. To take a document off the payment, select it and click **Remove**. 9. Check the summary on the right. The transaction fee is listed as its own line and is added to the total. 10. When finished, click **Pay Bills**. ![Payment method selection and bill details for Johnstone Supply transaction.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/ramp-pay-bills(1).png) > [!NOTE] > **Note:** You cannot change the amount paid toward a bill. The term discount and credits are the only adjustments available. ### Pay several bills at once Select more than one bill on the **Unpaid** tab before clicking **Pay Bills**. Every bill in the payment must belong to the same vendor. ### Clean up bills you paid outside ServiceTitan When Bill Pay is turned on, your existing bills are marked as unpaid. If some of them were already paid another way, mark them as paid so your unpaid queue is accurate. 1. Go to the navigation bar and click **Accounting**. 2. In the side panel, under *Accounts Payable*, click **Bills**. 3. Click **Bulk Update Bill Status**. 4. Choose how to identify the bills that were already paid: - **Mark all exported bills as paid.** Bills that were sent to your accounting software are marked as paid and removed from your unpaid queue. - **Mark all bills on or before a billed date as paid.** Bills with a date billed on or before the date you choose are marked as paid and removed from your unpaid queue. 5. Confirm the number of bills shown on the button, then click it to apply. > [!NOTE] > **Note:** These two criteria are the only ways to mark bills as paid in bulk. You cannot select individual bills for this action. ## Track a payment A tracker at the top of the bill and the payment record shows where the payment is. Every bill also records its payment events in its Audit Trail, including when a payment was scheduled, cancelled, or completed. ![Payment details showing ACH transaction status and delivery date for plumbing supplies.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/ramp-payment-record-tracker(1).png) To see payments grouped by status, go to **Accounting**, then click **Payments** in the side panel under **Accounts Payable**. A payment carries one of these statuses: - **Scheduled:** The payment is set up but has not been sent yet. You can still cancel it. - **Processing:** The payment has been sent to the vendor. - **Paid:** The vendor has received the payment. - **Canceled:** The payment was cancelled before it was sent. - **Failed:** The payment did not go through. Check the reason on the payment, correct it, and pay the bill again. A bill stays in the *Unpaid* tab until its payment cycle finishes. That includes bills that are: - Not yet scheduled for payment - Scheduled for payment - Processing or in transit - Partly paid - Failed or returned - Paid by a check that expired or was voided before it was cashed A bill moves to the *Paid* tab only once the payment completes. For ACH, that means the funds reached the vendor's account. For a check, it means the check was cashed. ## Cancel a payment You can cancel a payment while its status is *Scheduled*. Once it moves further along, it cannot be cancelled. 1. Go to the navigation bar and click **Accounting**. 2. In the side panel, click **Payments**. 3. Click the **Scheduled** tab. 4. Click the payment you want to cancel. 5. On the payment record, click **Cancel Payment**. 6. At the popup, click **Cancel Payment**. ![Cancel payment confirmation for scheduled payment with bill details and options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/ramp-cancel-payment-popup.png) > [!NOTE] > **Note:** If a payment has already been sent and needs to be stopped, or if you believe a payment was fraudulent, unauthorized, or duplicated, contact Technical Support. ## Export payments to your accounting software A payment appears on the Batch and Export transactions screen once it is processing. If auto-batching is turned on, the payment is added to a batch on your usual cadence. In your accounting software you can see the payment amount, date, method, vendor, and the bills it covers. > [!NOTE] > **Note:** Once a payment is batched or exported, it cannot be edited. For general instructions on batching and posting, see [Batch, post, and export transactions](https://help.servicetitan.com/docs/batch-post-and-export-transactions). ## FAQs --- ### #### Do I need a Ramp account? Yes. Bill Pay sends payments through Ramp, so your business needs a Ramp account and the integration in place. #### Do I need Accounts Payable turned on? Yes. Bill Pay works inside Accounts Payable, and the Payables screens do not appear without it. Contact Technical Support to have it enabled. #### What does it cost to pay a bill? Fees vary by payment method. When you choose a payment method, you see either *No transaction fee* or the fee amount for that method. #### Can I pay a vendor who does not accept ACH? Yes. Choose **Check** as the payment method and add the vendor's mailing address to their remittance record. #### Can I pay international vendors? No. You can pay vendors in the United States only. #### How long does an ACH payment take? Standard ACH payments usually settle in one to three business days. #### Why can't I edit this bill? A bill cannot be edited after it is reconciled. Reconcile is the step that confirms the bill is accurate and ready to pay. #### Can I pay a bill that still needs approval? No. Approve the bill first, then pay it. For more, see [Automate bill reviews with AP Approval Workflows](https://help.servicetitan.com/docs/automate-bill-reviews-with-ap-approval-workflows). ## Want to learn more? - See [Understand Accounts Payable](https://help.servicetitan.com/docs/understand-accounts-payable) - See [Understand bill statuses](https://help.servicetitan.com/docs/understand-bill-statuses) - See [Create payments for bills](https://help.servicetitan.com/docs/create-payments-for-bills) - See [Batch, post, and export transactions](https://help.servicetitan.com/docs/batch-post-and-export-transactions) - See [Set up and use Ramp Expense Management](https://help.servicetitan.com/docs/ramp-expense-management-integration) - Visit the ServiceTitan Academy to enroll in [Accounts Payable in ServiceTitan](https://servicetitan.docebosaas.com/learn/courses/295/accounts-payable-in-servicetitan)