---
title: "Set Up a QuickBooks Desktop File with an Active Connection error"
slug: "set-up-a-qbd-file-with-an-active-connection-error"
tags: ["Area - Accounting Integrations", "Focus - Construction", "Focus - Service Replacement", "Role - Accountant", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-03-12T02:23:59Z
published: 2026-03-12T02:23:59Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up a QuickBooks Desktop File with an Active Connection error

## Problem

You receive the error message *You have to setup a QuickBooks Desktop file with an active connection on the Settings page* when trying to export to QuickBooks Desktop in ServiceTitan.

## Solution

1. Check if the batch was created before updating QuickBooks Desktop.
2. If the batch was created before the update, create a new batch.
3. Add payments or invoices to the new batch.
4. Post and export the new batch.

> [!NOTE]
> **Note:** Make sure to set up a QuickBooks Desktop file with an active connection on the Settings page in ServiceTitan before exporting.