---
title: "Set Up a QuickBooks Desktop File with an Active Connection error"
slug: "set-up-a-qbd-file-with-an-active-connection-error"
tags: ["Area - Accounting Integrations", "Focus - Construction", "Focus - Service Replacement", "Role - Accountant", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-07-11T16:19:39Z
published: 2026-07-11T16:19:39Z
canonical: "help.servicetitan.com/set-up-a-qbd-file-with-an-active-connection-error"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up a QuickBooks Desktop File with an Active Connection error

## Problem

You receive the error message *You have to setup a QuickBooks Desktop file with an active connection on the Settings page* when trying to export to QuickBooks Desktop in ServiceTitan.

## Solution

1. Check if the Batch was created before updating QuickBooks Desktop.
2. If the batch was created before the update, create a new batch.
3. Add payments or invoices to the new batch.
4. Post and export the new batch.

> [!NOTE]
> **Note:** Make sure to set up a QuickBooks Desktop file with an active connection on the Settings page in ServiceTitan before exporting.

A batch, or invoice batch, is a set of invoices that have been audited and are ready to post. You will use the Invoice screen in ServiceTitan to create invoice batches. On the Invoice screen, you'll have access to unbatched and batched invoices.

[Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)