--- title: "ServiceTitan Knowledge Base Overview" slug: "servicetitan-knowledge-base-overview" updated: 2026-03-30T19:03:22Z published: 2026-03-30T19:03:22Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # ServiceTitan Knowledge Base Overview The ServiceTitan Knowledge Base homepage contains the information you need to take full advantage of ServiceTitan. It is divided into sections that make it easy to find what you need. --- ### #### Who uses this feature - Office employees - Applies to all business types - Applies to all trades ![ServiceTitan Knowledge Base homepage with search bar and business content categories displayed.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/servicetitan-knowledge-base-overview-image-65aocz3q.png) - **Top Toolbar:**Access the [ServiceTitan Academy](https://servicetitan.docebosaas.com/academy) for training, the [ServiceTitan Community](https://community.servicetitan.com/) for Support cases and more, and open [ServiceTitan](https://go.servicetitan.com/). - To search for information, click the ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-search.png) icon or use the **How can we help you** search bar. See [Searching the Knowledge Base](/v1/docs/servicetitan-knowledge-base-overview#searching-the-knowledge-base) for more information. ## Explore content for your business The *Explore content for your business* section contains cards for specific business needs, such as [Residential](/v1/docs/residential), [Commercial Service](/v1/docs/commercial-1), and [Construction](/v1/docs/construction). Click each card to open a list of articles related to each business type. ![Explore business content options: Residential, Commercial Service, and Construction categories available.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/servicetitan-knowledge-base-overview-image-o98be9jz.png) ## Categories The Categories section shows the three most frequently read categories on display. The articles under each section are updated regularly, to ensure you have the most commonly used topics at your fingertips. ![Categories for accounting, jobs, and dispatch with related tasks listed below each section.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/servicetitan-knowledge-base-overview-image-jz7iswt0.png) For more information on a workflow, click**See all**to open the landing page for that workflow, or **See All Categories**for a list of all workflow categories. ![Categories for business management including accounting, marketing, and customer notifications.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/servicetitan-knowledge-base-overview-image-7m3e2i2m.png) ## Articles The Articles section features the most viewed articles, selected featured articles, and the current Release Notes. ![Overview of articles including most viewed and featured articles sections.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/servicetitan-knowledge-base-overview-image-0kvce96d.png) - The **Most Viewed Articles** list may change often, so make sure to check back on occasion to see what articles are being read by other ServiceTitan users. - The **Featured Articles** section lists articles that we want to bring to your attention. These articles may have recently been updated or may contain important information that we want to highlight. - The **Release Notes** section shows a brief description of the updates made in the most recent software release. Click **Read more** to read the full release notes. ## Searching the Knowledge Base On the homepage, you can use the main **Search**bar to find articles. As you type a keyword, the *Live Search* feature will display articles that may contain the information you’re trying to find. Click on the article to open it in a new tab. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/servicetitan-knowledge-base-overview-image-6kol23a6.png) If you don’t find your article in the *Live Search* list, hit **Enter**or click the **Search ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-search.png)** icon to open the search results in a new tab. On the *Search Results* page, narrow down your search by selecting one of the workflows in the **Filters**section and then clicking **Apply**. ![Search results for invoices with highlighted sections on generating and adjusting invoices.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/servicetitan-knowledge-base-overview-image-hcwebsto.png) > [!NOTE] > **Note:** The **Filters**are listed based on the number of articles that feature your keyword, with the workflow that contains the most articles at the top. ## Article Overview All articles in the ServiceTitan Knowledge Base have four separate sections displaying information. ![Instructions for attaching invoice templates to membership types and related articles.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/servicetitan-knowledge-base-overview-image-a9w8o4kj.png) 1. **Related Articles (left column):**Lists articles related to the one you’re reading. 2. **Trail (top):**These are links to the parent page of this article. Click on any of the keywords in the trail to go to the landing page. **Note:***Because many topics cut across multiple sections, this may not reflect where you just came from*. 3. **Topics Covered (right column):** Lists information covered in the article. Each topic will take you to that section directly. 4. **Main Article (body):**Below the heading, this includes the date the article was last updated. Click the **Arrow**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-keyboard-arrow-up.png) icon on the right side of the screen to return to the top. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/servicetitan-knowledge-base-overview-image-813h2lkd.png) ## Want to learn more? - See [Getting started with ServiceTitan](/v1/docs/getting-started-with-servicetitan) - See [Office Basics](/v1/docs/office-basics-1) - See [Mobile Handbook](/v1/docs/mobile-handbook) - See [ServiceTitan FAQs](/v1/docs/faqs-home)