--- title: "Restrict customer notifications by business unit or job type" slug: "restrict-customer-notifications-by-business-unit-or-job-type" updated: 2026-04-25T01:29:03Z published: 2026-04-25T01:29:03Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Restrict customer notifications by business unit or job type ## Overview You can restrict sending customer notifications for specific business units (BUs) and job types. By default, notifications are not restricted by BU or job type. --- ### #### Who uses this feature - Administrators ## ## Things to know - Customer notifications can be restricted for each type of customer notification, including booking confirmations, reminder notifications, dispatch notifications, and job completion surveys. - Restrictions apply across all of ServiceTitan. For example, if you restrict booking confirmations for your HVAC BU, your CSRs won’t be able to select the option to send a booking confirmation during call booking for any job in the HVAC BU. - If you restrict a type of customer notification for a specific BU, it prevents all customer notifications of that type for all jobs within that BU. Similarly, if you restrict a notification by a job type, it prevents any notification from being sent for that job type across all BUs. ## Restrict customer notifications by BU or job type 1. Go to the top toolbar and click **Settings**![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png)****. 2. In the side panel, click **Communications** **>** **Customer Notifications**. 3. Click a customer notification type you want to restrict. ![Customer notifications section highlighting booking confirmations and reminder notifications options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/restrict-customer-notifications-by-business-unit-or-job-type-image-jqox2515.png) 4. At the top of the screen, click **Settings** tab. ![Settings page for booking confirmations with SMS notification options and message content.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/restrict-customer-notifications-by-business-unit-or-job-type-image-g215cv4y.png) 5. For *Exclude Business Uni*t, click the dropdown and select one or more BUs to restrict from this type of notification. ![User selects the 'East' business unit to exclude from notifications settings.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/restrict-customer-notifications-by-business-unit-or-job-type-image-az0dc041.png) 6. For *Exclude Job Type*, click the dropdown and select one or more job types for which you do not want to send this notification type. ![Settings for excluding specific business units and job types in a notification system.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/restrict-customer-notifications-by-business-unit-or-job-type-image-xx0gt8ms.png) 7. When you’re finished, click **Save**. Notifications are no longer sent for the selected job types and BUs. ## Remove a restriction from a customer notification 1. Go to the top toolbar and click **Settings**![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png)****. 2. In the side panel, click **Communications** **>** **Customer Notifications**. 3. Click a customer notification type you want to edit restrictions for. 4. At the top of the screen, click the **Settings** tab. 5. For *Exclude Business Unit*, click ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-close.png) next to each BU you want to enable notifications for, or click **X** on the right side of the dropdown to enable notifications for all BUs. ![Settings for excluding specific business units and job types in notifications.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/restrict-customer-notifications-by-business-unit-or-job-type-image-czj7ylox.png) 6. For *Exclude Job Type*, click ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-close.png) for each job type you want to enable notifications for, or click ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-close.png) on the right side of the dropdown to enable notifications for all job types. ![Settings for excluding specific business units and job types in notifications.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/restrict-customer-notifications-by-business-unit-or-job-type-image-ridacav3.png) 7. When you’re finished, click **Save**. ![Settings for appointment reminders, including time and arrival window options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/restrict-customer-notifications-by-business-unit-or-job-type-image-p7rtikdt.png) ## Want to learn more? - Visit ServiceTitan Academy to enroll in [Managing Customer Notifications](https://servicetitan.docebosaas.com/academy/learn/courses/355/Managing-Customer-Notifications) - See [Customer notifications](/v1/docs/customer-notifications-1)