---
title: "Resolve status sync issues in Contact Center Pro"
slug: "resolve-status-sync-issues-in-contact-center-pro"
updated: 2026-07-11T13:57:32Z
published: 2026-07-11T13:57:32Z
canonical: "help.servicetitan.com/resolve-status-sync-issues-in-contact-center-pro"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolve status sync issues in Contact Center Pro

## Problem

Your status is out of sync. This is preventing you from receiving calls, even though your status is set to *Available*.

## Solution

Use the **Refresh User Status** option from your *User Settings* to resolve the issue.

### Refresh your User Status

1. In Contact Center Pro, go to the top toolbar and click **User Settings** .
2. Select **Refresh User Status**. ![Cursor Refresh User Status in CCP](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/resolve-status-sync-issues-in-contact-center-pro-image-0c92tru5.png)

Wait for the status to refresh. A banner appears after the change is complete.

ServiceTitan's enterprise-grade call center product, adding advanced queue management, live coaching, and AI features to Phones Pro.

**What it does:** Enables multi-agent contact center operations with real-time supervision, analytics, and AI-assisted call handling at scale.

**Also called:** CCP, Advanced Phones Pro

**Tags:** Contact Center Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** CCP