Resolve job invoice configuration error when attempting to refund

Problem

You are receiving an error message when attempting to process a refund through the automated refund workflow in ServiceTitan. The error message reads: Job parameter is not set for 'Job Invoice' configuration.

Solution

The error message occurs when you import an invoice and the invoice does not contain a job and invoice ID.

1. Manually process the refund outside of ServiceTitan.

2. Create an adjustment invoice.

3. Add a negative payment to the adjustment invoice.

4. If necessary, add a negative task to the adjustment invoice to ensure the balance is zero.