Resolve issues with incoming calls not connecting in Contact Center Pro

Problem

Your recently added tracking numbers aren't working correctly. Incoming calls to these numbers are getting dropped instead of connecting. This usually happens when the numbers aren't assigned to a routing workflow.

Solution

Add numbers to a routing workflow

1. Go to Contact Center Pro Settings .

2. In the Settings section, go to Routing Workflows > Workflows.

3. Find the workflow you want these numbers to use and click Edit .      

   Note: If you don't have a routing workflow yet, click Create Workflow instead.

4. Click Start. 

5. In the Entry Points flyout that opens, select your newly added tracking numbers and click Save.

6. When finished, click Publish Changes.