---
title: "Resolve errors when closing and classifying calls in Contact Center Pro"
slug: "resolve-errors-when-closing-and-classifying-calls-ccp"
updated: 2026-03-27T19:10:54Z
published: 2026-03-27T19:10:54Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolve errors when closing and classifying calls in Contact Center Pro

## Problem

You see an error message saying "Unable to close and classify call" when trying to close a call. This is often caused by a browser cache issue.

## Solution

Clear your browser cache to fix the issue. Follow these steps:

### Delete your browser cache

1. On your *Chrome* browser, go to Contact Center Pro.
2. Log out of your account.
3. At the top right, click **More**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-vert.png) and then **Delete browsing data**.
4. On the new screen that opens, select **Advanced**.
5. From the *Time range* dropdown, select **All time**.
6. Select **Cookies and other site data** and **Cached images and files**.
7. Click **Delete data**. ![Clear your browser cache](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/resolve-errors-when-closing-and-classifying-calls-in-contact-center-pro-image-7bt5878e.png)
8. Close all *Chrome* windows.
9. Restart your computer.
10. Open *Chrome* and log back into your account.

> [!WARNING]
> **Caution:** To help prevent this issue, ensure to completely close your browser window at the end of each workday.