---
title: "Resolve automated refund errors"
slug: "resolve-automated-refund-errors"
updated: 2026-04-09T02:04:11Z
published: 2026-04-09T02:04:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolve automated refund errors

## Overview

Automated refund error messages guide you to successfully fix errors experienced when you create refunds using the automated refund workflow.

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### 

#### Who uses this feature

- Administrators, office employees, managers, accountants, and bookkeepers
- Applies to all business types
- Applies to all trades

#### Feature configuration

- Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details.

## Fix automated refund errors

If you receive this error message, *Payment Refund Error: We were unable to complete the refund*, after you click **Save**on the *Refund Information pop-up*, review the information below to see how you can resolve the error.

| **Error** | **Cause** | **Fix** |
| --- | --- | --- |
| Internal server error: ServiceTitan failed to automatically create the refund record | The refund record was not created. If the refund method was *Process through ServiceTitan*, the refund record was not created or processed. | Repeat the refund process. |
| Internal server error: Failed to process the refund through the integration | If the refund method was *Process through ServiceTitan*, the refund record was not created or processed through integration. | Repeat the refund process. |
| Time out or response error: Processor timed out or failed to respond after refund was processed | If the refund method was *Process through ServiceTitan*, the refund is processed. The refund record was created and is in pending status. | Contact [support@servicetitan.com](mailto:support@servicetitan.com) to update the record to a successful or failed status. |
| Refund amount incompatible: User attempted to refund an ACH payment for partial amount | If the refund method was *Process through ServiceTitan*, the refund record was not processed and the refund record was not created. | Repeat the refund process selecting *full refund with ACH* for the refund method. |
| Action Cancelled: Error during processing the refund. Refund amount may not exceed the transaction balance | When a refund task in the pricebook is taxable, the refund record will not be created. If the refund method is *Process through ServiceTitan*, the refund was not processed and a refund record was not created. | Go to the navigation bar and click **Pricebook**. Find the refund task and make sure *Taxable*is not selected Repeat the refund process. Make sure the ServiceTitan tax amount doesn’t exceed the original payment amount |

## Want to learn more?

- See [Payments - FAQs](/v1/docs/payments-faq)
- See [Automated refunds with Payment Collections](/v1/docs/payments-overview#automated)