---
title: "Reputation management email options"
slug: "reputation-management-email-options-2"
updated: 2026-07-11T01:04:32Z
published: 2026-07-11T01:04:32Z
canonical: "help.servicetitan.com/reputation-management-email-options-2"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reputation management email options

## Overview

Your Reputation Management software may allow you to configure your ServiceTitan account, so you can select which survey emails will be sent to customers from the ServiceTitan Job booking screen.

---

### 

#### Who uses this feature

- Marketing managers, business owners, and other marketers on your team
- Applies to all business types
- Applies to all trades

#### Feature configuration

- To get started with Marketing Pro Reputation, request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro), or reach out to your Customer Success Manager (CSM) or Pro Account Manager (PAM).

## Manage emails

You will have the option to set the following:

### Do not send employee email to customer

When you enable this feature, a checkbox called **Do not send employee email to customer** will be added to the bottom of the **Call Booking** screen.

When **Do not send employee email to customer** is checked, the customer will not receive an email with the technician's bio when a technician is dispatched to the job.

### Do not send job completed follow up email to customer

When you enable this feature, a checkbox called **Do not send job completed follow up email to customer** will be added to the bottom of the **Call Booking** screen.

When Do not send job completed follow up email to customer is checked, the customer will not receive an email requesting feedback when the job is completed.

![Do not send job completed follow up email to customer and Do not send job compelted follow up email to customer options highlighted on the screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/reputation-management-email-options-image-ocf00nyw.png)

## Want to learn more?

- See [Customer notifications](/v1/docs/customer-notifications)

Tools for requesting, monitoring, and responding to online reviews across Google, Yelp, and other platforms.

**What it does:** Protects and grows a business's online reputation — the primary driver of inbound calls — by automating review requests and responses.

**Also called:** Review management, Online reviews

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns.

**What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue.

**Also called:** ST Marketing, Marketing automation

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)