Overview
Your reputation management software may allow you to configure your ServiceTitan account, so you can select which survey emails will be sent to customers from the ServiceTitan Job booking screen.
Who uses this feature
Marketing managers, business owners, and other marketers on your team
Applies to all business types
Applies to all trades
Feature configuration
To get started with Marketing Pro Reputation, request a demo on our Pro Products page, or reach out to your Customer Success Manager (CSM) or Pro Account Manager (PAM).
Manage emails
You will have the option to set the following:
Do not send employee email to customer
When you enable this feature, a checkbox called Do not send employee email to customer will be added to the bottom of the Call Booking screen.
When Do not send employee email to customer is checked, the customer will not receive an email with the technician's bio when a technician is dispatched to the job.
Do not send job completed follow up email to customer
When you enable this feature, a checkbox called Do not send job completed follow up email to customer will be added to the bottom of the Call Booking screen.
When Do not send job completed follow up email to customer is checked, the customer will not receive an email requesting feedback when the job is completed.
