---
title: "Refund Payments Not Showing in QuickBooks Desktop"
slug: "refund-payments-not-showing-in-quickbooks-desktop"
updated: 2026-10-15T02:42:53Z
published: 2026-10-15T02:42:53Z
canonical: "help.servicetitan.com/refund-payments-not-showing-in-quickbooks-desktop"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund Payments Not Showing in QuickBooks Desktop

## Problem

Refund payments are not showing up in QBD even though they were exported in a Batch. The TSYS Settlement report shows the refund, but in QuickBooks, it does not show as an option to record as a deposit. This causes a discrepancy in the deposit amount.

## Solution

1. Check the Customer Record and Customer Refunds Payable account to find the refund payment.
2. Confirm that the payment is attached to the customer's record.
3. Move the refund payment to the Undeposited Funds account in QuickBooks Desktop. Follow the steps outlined [here](https://quickbooks.intuit.com/learn-support/en-us/help-article/bank-deposits/record-make-bank-deposits-quickbooks-desktop/L2R3J0uic_US_en_US).
4. Confirm that the refund payment is now showing up as an option to record as a deposit.
5. Change the GL account for the Refund (credit card) payment type to Undeposited Funds. This ensures that future refund payments are exported to the correct account.

> [!NOTE]
> **Note:** This step can also be done for the Refund (check) payment type.

A batch, or invoice batch, is a set of invoices that have been audited and are ready to post. You will use the Invoice screen in ServiceTitan to create invoice batches. On the Invoice screen, you'll have access to unbatched and batched invoices.

[Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

The top-level account in ServiceTitan representing a property owner or account holder, containing all locations, jobs, and history.

**What it does:** Serves as the single source of truth for all customer interactions, history, and financial data.

**Also called:** Customer account, Client record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)