---
title: "Refund an exported payment when the option to refund is not available"
slug: "refund-exported-payment-when-option-to-refund-not-available"
updated: 2026-03-27T01:39:42Z
published: 2026-03-27T01:39:42Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund an exported payment when the option to refund is not available

## Problem

You need to refund a payment that has already been exported, but the option to do so is missing.

## Solution

You will need to create an adjustment invoice to generate a balance on the invoice, apply the payment, and do a manual refund on that invoice.

### Refund an exported payment when the option to refund is not available

1. [Search for](/v1/docs/use-search-in-servicetitan) and go to the customer's profile.
2. Find an existing invoice for the same customer.
3. Perform the steps outlined in [Create an adjustment invoice to apply credit or collect payment](/v1/docs/create-an-adjustment-invoice#apply-credit-or-collect-payment-with-an-adjustment).
4. Process the refund for the now applied credit.
5. Apply a negative payment to the invoice to bring the balance back to zero.