General
What is the redesigned Knowledge Base?
The redesigned Knowledge Base is a complete refresh of the ServiceTitan help experience at help.servicetitan.com. It is built on a new platform and features a faster, more intuitive layout, improved search, dedicated workspaces, and new tools for staying informed when articles change.
When is the redesigned Knowledge Base available?
The redesigned Knowledge Base is available with the Spring ST-77.2 release. No account configuration is required. The update goes live automatically.
Has the Knowledge Base URL changed?
No. The Knowledge Base URL remains help.servicetitan.com. All existing saved links redirect to the new article locations.
Can I access the redesigned Knowledge Base on my phone or tablet?
Yes. The redesigned Knowledge Base is accessible on mobile devices.
Do I need to do anything to prepare?
No configuration is required. To get the most out of the redesign, review the new navigation structure and encourage your team to browse by what they need to accomplish rather than by feature name. You may also want to identify articles your team references frequently and follow them to receive update notifications.
Navigation and workspaces
What are workspaces?
The Knowledge Base is now divided into dedicated workspaces, each tailored to the way you work. Select your workspace from the top navigation to see only the content relevant to your business.
Can I access more than one workspace?
Yes. You can access all available workspaces. Select any workspace from the top navigation to switch between them.
How is content organized in the redesigned Knowledge Base?
Content is organized around what you are trying to accomplish rather than by feature name. You can browse by business goal and go straight to the workflow that matters to you. Each workstream page guides you through the full journey, from setup to launch to measuring results, with every step tailored to your product tier. If you prefer to browse by feature, the Product Areas section still organizes everything by product, so you can find information either way.
Can I still browse by product name?
Yes. The left-hand navigation panel on any article page lets you view articles organized by product area, so you can find content the way that works best for you.
What are breadcrumb trails?
Breadcrumb trails appear on article pages and make it simple to move between related topics without starting over. They show you the path from the current article back through its parent categories.
Can I still access ServiceTitan Academy and Ideas from the Knowledge Base?
Yes. The ServiceTitan Academy and Ideas both have links in the Knowledge Base. To access them, click their icons in the top right corner of the Knowledge Base home page, next to your profile avatar. The lightbulb icon opens Ideas, and the paper plane icon opens Academy.
Search
How has search improved?
Search now supports exact-phrase queries. Wrap your search terms in quotation marks (for example, "create email campaigns") to return only results that match that exact phrase. This means more precise results with fewer clicks.
How do I search for an exact phrase?
Type your query in the search bar and wrap it in quotation marks. For example, entering "set up phone integration" returns only articles containing that exact phrase.
New features
What is the Follow feature?
The Follow feature lets you follow any article to receive an email notification when that article is updated. This way, you always have the latest information without needing to check back manually.
How do I follow an article?
Open the article you want to track and click the Follow button on the page. You will receive a confirmation, and from that point on you will be notified by email when the article is published with changes.
Is there a limit to how many articles I can follow?
No. You can follow as many articles as you like.
How do I unfollow an article?
To unfollow an article:
Open any Follow articles and categories email notification you have received.
Click the Unsubscribe link in the email.
On the Unsubscribe from Email Updates page that opens, choose one of the following:
Unsubscribe from this article: Stop receiving updates for that specific article.
Unsubscribe from all articles: Stop receiving updates from all articles across the entire project.
Click Unsubscribe to confirm.
Can I export articles?
Yes. You can export any article to PDF by clicking More > Export to PDF on the article page. This is useful for offline reference or sharing content outside the platform.
Can I share articles with my team?
Yes. Each article page includes a Share button that lets you share the article on X, LinkedIn, Facebook, or by email. If you want to share a direct link, copy the URL from your browser's address bar.
What is the read time estimate?
Each article now displays an estimated read time near the top of the page so you know how long it will take before you start reading.
What is the Listen feature?
The Listen feature lets you play an article as audio directly from the article page. If you prefer to listen rather than read, you can use this feature to hear the article content.
What playback controls does the Listen feature have?
You can use the scroll bar to navigate through the audio, pause playback, click the back button to go back 10 seconds, or click the forward button to skip forward 10 seconds.
Release Hub
What is the Release Hub?
The Release Hub is a new central destination in the Knowledge Base for every product release. It brings together the latest release highlights, feature videos, industry-filtered release notes, and access to previous releases, all in one place.
What can I do in the Release Hub?
In the Release Hub, you can browse the latest release highlights, watch feature videos, filter release notes by industry, and access previous releases.
Existing content and bookmarks
Has any content been removed?
No. All existing content has been migrated to the new platform.
Will my saved bookmarks still work?
Yes. All existing saved links automatically redirect to the new article locations. You do not need to update your bookmarks.
Feedback
How do I provide feedback on a Knowledge Base article?
At the bottom of every article, there is a Was this article helpful? section. Click Yes or No to rate the article.
After you click either option, a feedback form opens where you can leave additional comments. If you click No, you can also select a reason such as:
Need more information
Inaccurate or irrelevant content
Difficult to understand
Missing/broken link
Others
Click Submit to send your feedback.
