---
title: "QuickBooks Crashing and Getting Action Cancelled Error"
slug: "quickbooks-crashing-and-getting-action-cancelled-error"
updated: 2026-07-11T16:23:16Z
published: 2026-07-11T16:23:16Z
canonical: "help.servicetitan.com/quickbooks-crashing-and-getting-action-cancelled-error"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# QuickBooks Crashing and Getting Action Cancelled Error

## Problem

When exporting Batches to QuickBooks, you may receive an error message *Action Cancelled - Error from Quickbooks: The ticket parameter is invalid when exporting batch #___*.

## Solution

1. Close QuickBooks and the ServiceTitan Web Connector.
2. Reopen both by running as an Administrator. To do this, right-click on the application icons and select **Run as administrator**. This may require a password.
3. Unpost the batch in ServiceTitan.
4. Post the batch again and export.

> [!NOTE]
> **Note:** If you receive an error message for a manually entered batch, bypass it by marking the batch as exported. This will clear the error message, but will not actually export the items to QuickBooks.

A batch, or invoice batch, is a set of invoices that have been audited and are ready to post. You will use the Invoice screen in ServiceTitan to create invoice batches. On the Invoice screen, you'll have access to unbatched and batched invoices.

[Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)