---
title: "QBO Onboarding Step 4: Create chargeable materials in QuickBooks Online"
slug: "qbo-onboarding-step-4-create-chargeable-materials-in-qbo"
updated: 2026-03-27T18:00:20Z
published: 2026-03-27T18:00:20Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# QBO Onboarding Step 4: Create chargeable materials in QuickBooks Online

## Overview

After setting up the GL accounts in QuickBooks Online, you're now ready to create QuickBooks items for all the chargeable materials in your Pricebook to use ServiceTitan’s accounting features.

---

### 

#### Who uses this feature

- Administrators, office employees, managers, accountants, and bookkeepers
- Applies to all business types
- Applies to all trades

#### Feature configuration

- Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details.

## 

## Things to know

- All products that do not exist in QuickBooks Online (QBO) will be created as *Service* items regardless if they are Materials or Equipment. If you want them to be *Non-Inventory* or *Inventory* parts in QBO, you must create them ahead of time.
- There is a 31 character limit for chargeable material item names in QuickBooks. If your chargeable material name is over 31 characters, you will receive an export error.

## Add chargeable materials to QuickBooks in bulk

1. In ServiceTitan, go to **Pricebook > Import/Export**.
2. Click the **Export** tab then click the **Export** button.
3. Open the Excel spreadsheet and delete every tab except **Materials.**
4. In QuickBooks Online, go to **Sales > Products and Services,**Click the **New**dropdown and select *Import.*
5. In the *Import products and services page* that opens, find the **Select a CSV or Excel file to upload** section and click **Browse**.
6. Using the pop-up window, find and select the Pricebook Excel file you downloaded from ServiceTitan. Click **Open**.
7. In the *Import products and services* page, click **Next.**
8. Map the fields accordingly and click **Next.** For example, if you want the QuickBooks field **Products/Service Name** to match the **Code** field on your spreadsheet, select *Code* from the dropdown.
9. Update fields as needed. Change the **Type** for each item to *Noninventory*. Verify that the correct **Income** and **Expense** accounts are selected for each item. Click **Import.**

> [!CAUTION]
> **Warning:** Replacing existing items with identical names can’t be undone.

## Add a single chargeable material to QuickBooks

1. In QuickBooks Online, go to **Sales > Products & Services**.
2. Click **New**and select **Non-inventory**for the type.
3. Enter the equipment **Name**and fill out any remaining fields as needed.****
4. Click **Save and Close**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/qbo-onboarding-step-4-create-chargeable-materials-in-quickbooks-online-image-y27f9weq.png)

## Next step: Create equipment in QuickBooks Online

After creating chargeable materials in QuickBooks Online, you will need to also create equipment in QuickBooks Online for all the equipment in your Pricebook. For more, see [QBO Onboarding Step 5: Create equipment in QuickBooks Online](/v1/docs/qbo-onboarding-step-5-create-equipment-in-quickbooks-online).

## Want to learn more?

- See [QuickBooks Online](/v1/docs/quickbooks-online)