---
title: "QBO Error Couldn’t export business unit “Business Unit Name”, the error: Account “Payment type” is not found"
slug: "qbo-error-couldnt-export-bu-name-payment-type-not-found"
tags: ["Area - Accounting Integrations", "Focus - Construction", "Focus - Service Replacement", "Role - Accountant", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-03-30T16:45:17Z
published: 2026-03-30T16:45:17Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# QBO Error Couldn’t export business unit “Business Unit Name”, the error: Account “Payment type” is not found

## Problem

This error can occur when you do not have a general ledger account assigned to your payment types in ServiceTitan or it is set to an account that does not exist in QuickBooks.

## Solution

### Check General Ledger Account Assigned to Payment Type

You will need to enter a general ledger account for the payment type in ServiceTitan:

1. Go to the navigation and click the Settings icon. In the side panel, click **Invoicing** > **Payment and Invoice Types**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/qbo-error-couldnt-export-business-unit-business-unit-name-the-error-account-payment-type-is-not-found-image-nia02b48.png)
2. Click **Edit** to change the QuickBooks account for the [payment type](/v1/docs/qbd-onboarding-step-5-set-up-payment-types-for-quickbooks). ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/qbo-error-couldnt-export-business-unit-business-unit-name-the-error-account-payment-type-is-not-found-image-u22f5br7.png) ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/qbo-error-couldnt-export-business-unit-business-unit-name-the-error-account-payment-type-is-not-found-image-cmy6k9k6.png)
3. Click Journal Entry and check/change the account assigned to the payment type.
4. Click **Save**.
5. On the Accounting Page, pull up the Batch with the error > Right Click + Reload anywhere on the screen to hard refresh the page > export the Batch. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/qbo-error-couldnt-export-business-unit-business-unit-name-the-error-account-payment-type-is-not-found-image-rh7umetj.png)
6. If the payment is negative then a refund payment type should be used or created if one does not exist these should be set to export as a journal entry out to QB.

### Related Content

- [QBD Onboarding Step 5: Set up payment types for QuickBooks](/v1/docs/qbd-onboarding-step-5-set-up-payment-types-for-quickbooks)
- [Fix common QuickBooks errors](/v1/docs/fix-common-quickbooks-errors-qbo)