---
title: "QBO Error Couldn’t export business unit “Business Unit Name”, the error: Account “Payment type” is not found"
slug: "qbo-error-couldnt-export-bu-name-payment-type-not-found"
tags: ["Area - Accounting Integrations", "Focus - Construction", "Focus - Service Replacement", "Role - Accountant", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-07-11T16:20:10Z
published: 2026-07-11T16:20:10Z
canonical: "help.servicetitan.com/qbo-error-couldnt-export-bu-name-payment-type-not-found"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# QBO Error Couldn’t export business unit “Business Unit Name”, the error: Account “Payment type” is not found

## Problem

This error can occur when you do not have a general ledger account assigned to your payment types in ServiceTitan or it is set to an account that does not exist in QuickBooks.

## Solution

### Check General Ledger Account Assigned to Payment Type

You will need to enter a general ledger account for the payment type in ServiceTitan:

1. Go to the navigation and click the Settings icon. In the side panel, click **Invoicing** > **Payment and Invoice Types**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/qbo-error-couldnt-export-business-unit-business-unit-name-the-error-account-payment-type-is-not-found-image-nia02b48.png)
2. Click **Edit** to change the QuickBooks account for the [payment type](/v1/docs/qbd-onboarding-step-5-set-up-payment-types-for-quickbooks). ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/qbo-error-couldnt-export-business-unit-business-unit-name-the-error-account-payment-type-is-not-found-image-u22f5br7.png) ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/qbo-error-couldnt-export-business-unit-business-unit-name-the-error-account-payment-type-is-not-found-image-cmy6k9k6.png)
3. Click Journal Entry and check/change the account assigned to the payment type.
4. Click **Save**.
5. On the Accounting Page, pull up the Batch with the error > Right Click + Reload anywhere on the screen to hard refresh the page > export the Batch. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/qbo-error-couldnt-export-business-unit-business-unit-name-the-error-account-payment-type-is-not-found-image-rh7umetj.png)
6. If the payment is negative then a refund payment type should be used or created if one does not exist these should be set to export as a journal entry out to QB.

### Related Content

- [QBD Onboarding Step 5: Set up payment types for QuickBooks](/v1/docs/qbd-onboarding-step-5-set-up-payment-types-for-quickbooks)
- [Fix common QuickBooks errors](/v1/docs/fix-common-quickbooks-errors-qbo)

A batch, or invoice batch, is a set of invoices that have been audited and are ready to post. You will use the Invoice screen in ServiceTitan to create invoice batches. On the Invoice screen, you'll have access to unbatched and batched invoices.

[Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)