--- title: "QuickBooks Online Error “Object Not Found Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees”" slug: "qb-error-object-not-found-inactive-check-fields-with-account" tags: ["Area - Accounting Integrations", "Focus - Construction", "Focus - Service Replacement", "Role - Accountant", "Role - Admin", "Type - Commercial", "Type - Residential"] updated: 2026-03-27T20:44:41Z published: 2026-03-27T20:44:41Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # QuickBooks Online Error “Object Not Found Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees” ## Problem I use QuickBooks Online and I am receiving the export error "Object Not Found Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees". ## Solution The error message is saying that something in QB is inactive and advises that you check the fields with Accounts, Customers, Items, Vendors or Employees to confirm that they are active. ### Reactivate the inactive Account, Customer, Item, Vendor, or Employee in QBO To reactivate inactive **Accounts**: 1. Click on **Accounts** > **Chart of Accounts**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/quickbooks-online-error-object-not-found-something-youre-trying-to-use-has-been-made-inactive.-check-the-fields-with-accounts-customers-items-vendors-or-employees-image-mce36pqu.png) 2. Click on **Settings** (the gear icon) > click on **Include Inactive**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/quickbooks-online-error-object-not-found-something-youre-trying-to-use-has-been-made-inactive.-check-the-fields-with-accounts-customers-items-vendors-or-employees-image-cjzyfuw3.png) 3. Inactive Accounts will show in the **Actions** column. 4. Once you identify the inactive Account, select the account you want to reactivate and click the **Make active** link. 5. Re-export from ServiceTitan. ### Check for inactive **Customers** 1. Select **Sales** from the menu. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/quickbooks-online-error-object-not-found-something-youre-trying-to-use-has-been-made-inactive.-check-the-fields-with-accounts-customers-items-vendors-or-employees-image-baevlzjs.png) 2. Select **Customers** at the top. 3. At the top of the customer list, click the small gear and select **Include Inactive**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/quickbooks-online-error-object-not-found-something-youre-trying-to-use-has-been-made-inactive.-check-the-fields-with-accounts-customers-items-vendors-or-employees-image-ijm5fu24.png) 4. Inactive Customers will show in the **Actions** column. 5. Once you identify the inactive Customer, click the **Make active** button next to the customer name to reactivate. 6. Re-export from ServiceTitan. ### Check for inactive **Items** 1. Go to the **Gear** icon, then select **Products and services**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/quickbooks-online-error-object-not-found-something-youre-trying-to-use-has-been-made-inactive.-check-the-fields-with-accounts-customers-items-vendors-or-employees-image-uqjekzh4.png) 2. Click the funnel icon. 3. Select **Inactive** under Status and click **Apply**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/quickbooks-online-error-object-not-found-something-youre-trying-to-use-has-been-made-inactive.-check-the-fields-with-accounts-customers-items-vendors-or-employees-image-dx1t91ff.png) 4. Inactive Items will show in the **Actions** column. 5. Once you identify the inactive Item, click **Make active** under the **Action** column to reactivate it. 6. Re-export from ServiceTitan. ### Check for inactive **Vendors** 1. Go to the **Expenses** tab and select **Vendors**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/quickbooks-online-error-object-not-found-something-youre-trying-to-use-has-been-made-inactive.-check-the-fields-with-accounts-customers-items-vendors-or-employees-image-7dtrbaue.png) 2. From the small Gear icon, select **Include inactive**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/quickbooks-online-error-object-not-found-something-youre-trying-to-use-has-been-made-inactive.-check-the-fields-with-accounts-customers-items-vendors-or-employees-image-fnjkrrxz.png) 3. Search the vendor in the search bar. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/quickbooks-online-error-object-not-found-something-youre-trying-to-use-has-been-made-inactive.-check-the-fields-with-accounts-customers-items-vendors-or-employees-image-g8ubhyw8.png) 4. Inactive Vendors will show in the **Actions** column. 5. Once you identify the inactive Vendor, click **Make active** to reactivate. 6. Re-export from ServiceTitan. ### Check for inactive **Employees** 1. In the All Employees drop-down, select **Inactive** Employees. 2. Inactive Employees will show. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/quickbooks-online-error-object-not-found-something-youre-trying-to-use-has-been-made-inactive.-check-the-fields-with-accounts-customers-items-vendors-or-employees-image-ageo8j5x.png) 3. Once you identify the inactive Employee, click **Make active** under the Actions column to reactivate. 4. Re-export from ServiceTitan. ### Error Persists 1. If the error persists after checking for inactive items within Quickbooks moving the erroring out invoices/payments from within ServiceTitan into a new batch could also help alleviate the error. 2. Duplicate names could be causing the error so ensure if there are inactive customers, vendors, items, employees that will not be used the name should be different of any that match in ServiceTitan that are attempting to be exported. 3. If the above steps do not remove the error then bypassing the batch and manually creating the invoice/payment would be the best option. ### Related Content - [Fix common QuickBooks errors](/v1/docs/fix-common-quickbooks-errors-qbo)