---
title: "POS tab is stuck and the invoice can't be paid or deleted"
slug: "pos-tab-stuck"
updated: 2026-10-15T02:13:39Z
published: 2026-10-15T02:13:39Z
canonical: "help.servicetitan.com/pos-tab-stuck"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# POS tab is stuck and the invoice can't be paid or deleted

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png?sv=2026-02-06&spr=https&st=2026-10-17T12%3A36%3A28Z&se=2026-10-17T13%3A36%3A28Z&sr=c&sp=r&sig=CwF%2F3QYcIHItlfKyRoioqyjLInNCATAEZaYQWWymUKc%3D) Troubleshooting **Role:** Administrator · Office Admin · Accountant · Bookkeeper**Area:** Counter Sales · Point of Sale (POS) · All versions

## **What you're seeing**

The POS tab is stuck. An invoice has been created, but you can't pay or delete it, which is blocking the sale of a part.

## **Why this happens**

**Reason 1**

**The browser is holding an old version of the page or stale cookies.** Cached page data or stale cookies can prevent the POS tab from completing the action.

## **How to fix it**

### **1****Clear your browser's stored data and sign back in**

1. [**Clear cache and cookies in ServiceTitan.**](https://help.servicetitan.com/docs/how-do-we-fix-slowness-issues-in-servicetitan#clear-cache-and-cookies-in-google-chrome)
2. Log out of ServiceTitan and log back in.
3. Go to the **POS** tab and check whether the invoice can now be paid or deleted.

> [!NOTE]
> **✓ Done ·** The POS tab responds again, and you can pay or delete the invoice.

> [!NOTE]
> **Note:** Clearing cache and cookies removes old versions of the software or cookies that may be blocking the action. Clearing them periodically helps prevent issues like this.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The POS location and the invoice number
- What happens when you try to pay or delete the invoice
- Confirmation that you cleared cache and cookies and logged out and back in
- Which steps from this article you already tried

## **Want to learn more?**

[**Can't create a counter sale invoice because the Location field is empty ›**](https://help.servicetitan.com/docs/add-employee-to-pos-location-to-create-counter-sale-invoices) Fix a counter sale invoice that can't be created because the Location field is empty.