---
title: "Performance pay won't automate on progress-billed jobs"
slug: "pay-incentives-automatically-on-progress-billed-jobs"
updated: 2026-07-20T22:34:29Z
published: 2026-07-20T22:34:29Z
canonical: "help.servicetitan.com/pay-incentives-automatically-on-progress-billed-jobs"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Performance pay won't automate on progress-billed jobs

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png) Troubleshooting **Role:** Administrator · Bookkeeper · Office Admin · Payroll Manager**Area:** Progress Billing · Payroll · Performance Pay · All versions

## **What you're seeing**

On a progress-billed job, performance pay (incentives, commission, or spiffs) doesn't calculate automatically the way it does on a standard job invoice. There's no place on the progress invoice to set technician splits, so the system can't tie pay to each technician's share of the work.

## **Why this happens**

There is 1 common reason.

**Reason 1**

**Progress invoices are non-job invoices, and non-job invoices have no technician-splits section.** Without technician splits, ServiceTitan can't connect the invoice to each technician's share of work, so it can't automate performance pay.

## **How to fix it**

Use a payroll adjustment to pay the incentive.

Run these checks in order. Most issues are resolved by Check 1.

### **1****Add the payroll adjustment to a job invoice (recommended)**

Use this if you need the payroll cost to appear in job costing and project costing.

1. Open the job invoice for the work the technician performed.
2. Add a payroll adjustment to that invoice for the incentive amount. See the linked how-to for the exact steps.

> [!NOTE]
> **✓ Done ·** The incentive is paid to the technician, and the payroll cost appears in job costing and project costing.

### **2****If you don't need the cost in costing, add the adjustment directly to the employee**

Use this only when you don't need the cost reflected in job or project costing.

1. Add a payroll adjustment directly to the employee for the incentive amount. See the linked how-to for the exact steps.

> [!NOTE]
> **Caution:** Adding a payroll adjustment directly to an employee pays the incentive, but the cost will not be associated with job costing or project costing.

> [!NOTE]
> **✓ Done ·** The incentive is paid to the technician. This cost won't appear in job or project costing.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The project number and the progress-billed job invoice involved
- The technician(s) and the incentive amount that should have been paid
- Whether you need the cost reflected in job/project costing
- Which checks from this article you already tried

## **Want to learn more?**

[**Add a payroll adjustment to an invoice ›**](/docs/pay-incentives-automatically-on-progress-billed-jobs#) Step-by-step how-to for Check 1.

[**Add a payroll adjustment directly to an employee ›**](https://help.servicetitan.com/docs/create-payroll-adjustments#add-a-payroll-adjustment-directly-to-an-employee) Step-by-step how-to for Check 2.

[**Progress billing overview and setup ›**](https://help.servicetitan.com/docs/progress-billing-overview-and-setup) Background on how progress billing works and how to configure it.