--- title: "Organize and reorder technician teams" slug: "organize-and-reorder-technician-teams-1" updated: 2026-05-22T00:20:40Z published: 2026-05-22T00:20:40Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Organize and reorder technician teams ## Overview Use the *Teams Management* screen to organize technicians and teams on your Dispatch Board in the way that works best for your business. This helps reduce confusion about team assignments and increase operational efficiency. --- ### #### Who uses this feature - Administrators - Primarily for Residential Service and Replacement business types - Applies to all trades #### Feature configuration - The *Edit teams* permission is required to use this feature. Please contact the account administrator on your team. ## Things to know - By default, only *Admin* and *Owner* roles can use Teams Management. Other office roles can view Teams Management but aren't able to make changes. If you want to allow other employees to use Teams Management, enable the *Edit teams* permission in **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-64mayqjl.png) > People > Role Permissions > Edit**. For more, see [Set permissions for an employee or technician role](/v1/docs/set-permissions-for-an-employee-or-technician-role). > [!NOTE] > **Note:** Make sure only the employees you want to have access to this feature have the permission enabled. You can also use the [audit trail](/v1/docs/use-the-teams-management-audit-trail) to check what changes were made. - Any time you make and save changes in Teams Management, click **Sync** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-p06gf2c0.png) on the Dispatch Board to refresh it and see the updates. ## Use cases - You want to order your Dispatch Board based on who will get jobs first so you rearrange the order of your technicians in each team. - New technicians are onboarding to the company. As a dispatcher, you need to add them to the team they will be working on. ## Open Teams Management 1. Go to the top toolbar and click **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-1rbxomxv.png)**. 2. In the side panel, go to **Dispatch Board > Teams Management**. > [!NOTE] > **Note:** When Teams Management is enabled, you can only create teams on the *Teams Management* screen. You can assign technicians to teams in Teams Management and also in technician profiles. The tooltip in technician profiles tells you where to go to create and edit teams. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-utoe383p.png) ## Reorder teams To reorder the way teams appear on your Dispatch Board: 1. On the *Active teams* tab in *Teams Management*, click **Move ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-0b20flfy.png)** next to the team you want to reorder. 2. In the menu that opens, select one of the following options: - **Move Up ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-bykkbedi.png)** - **Move Down ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-bw42i59i.png)** - **Move to top of list ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-9fryq79n.png)** - **Move to bottom of list ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-veak25ba.png)** - **Sort A to Z** - **Sort Z to A**![Menu options for sorting and moving items in a list interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/2026-05-20_19-22-18.png) 3. Click **Save** to save your changes. > [!TIP] > **Tip:** You can also make bulk changes. Select the teams you want to reorder as a group, then click **Move Up![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-6uyncbrv.png)** or **Move Down![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-jkhke4rd.png)**. You can also click **More![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-ixycgd0z.png)** and select **Move to Top of List![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-af9f6q11.png)**, **Move to Bottom of List![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-p871js71.png)**, or sort the list from **A to Z** or **Z to A**. ![Menu options for moving and sorting selected items in a list interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/2026-05-20_19-29-20.png) ## Reorder technicians within a team To reorder the way technicians appear within teams on your Dispatch Board: 1. On the *Active teams* tab in *Teams Management*, click **Expand**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-sfkbr943.png)next to the team in which you want to reorder technicians. 2. Click **Move ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-lueqtg1u.png)** next to the technician you want to reorder. 3. In the menu that opens, select one of the following options: - **Move Up![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-1jcsejbz.png)** - **Move Down![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-qmshc0tm.png)** - **Move to top of list![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-za43ejcc.png)** - **Move to bottom of list![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-1t8mu9jz.png)** - **Sort A to Z** - **Sort Z to A** - [**Select another team**](/v1/docs/organize-and-reorder-technician-teams#move-a-technician-from-one-team-to-another)**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-9hs6krue.png)** 4. Click **Save** to save your changes. > [!TIP] > **Tip:** You can also make bulk changes. Select the teams you want to reorder as a group, then click **Move Up![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-6uyncbrv.png)** or **Move Down![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-jkhke4rd.png)**. You can also click **More![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-ixycgd0z.png)** and select **Move to Top of List![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-af9f6q11.png)**, **Move to Bottom of List![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-p871js71.png)**, or sort the list from **A to Z** or **Z to A**. ## Move a technician from one team to another 1. On the *Active teams* tab in *Teams Management*, click **Expand** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-4a8ts4b3.png)next to the team you want to move a technician from. 2. Click **Move ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-mnp3vlnl.png)** next to the technician you want to move to another team. 3. In the menu that opens, click **Select another team![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-9hs6krue.png)**. ![A list of technicians with options to sort and select teams for management tasks.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/2026-05-20_19-41-10.png) > [!TIP] > **Tip:** You can also make bulk changes. Select the technicians you want to move as a group, click **More ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-ha39qlte.png)**, and then click **Select another team![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-ykjaksnk.png)**. ![Menu options for managing selected items, including team selection and sorting features.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/2026-05-20_19-43-29.png) ## Add unassigned technicians to an existing team 1. On the *Active teams* tab in *Teams Management*, click **Expand**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-w9qjz6jt.png)next to *No team assigned*. 2. Select the technician or technicians you want to add to an existing team. 3. At the top of the screen, click **More![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-f94pcyjg.png)**. 4. In the menu that opens, click **Select another team![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-l3s68c9t.png).** 5. In the dropdown that opens, search for and select the team that you want to add the selected technician or technicians to. ![Dropdown menu showing search for 'Tamago' in Teams application interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/2026-05-20_19-45-36.png) 6. Click **Save** to save your changes. ## Remove a technician from a team 1. On the *Active teams* tab in *Teams Management*, click **Expand**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-kcedh0bf.png)next to the team you want to remove a technician from. 2. In the menu that opens, click **Remove**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-tqfz7n4w.png)next to the technician you want to remove from the team. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-cryk5fk4.png) 3. Click **Save** to save your changes. > [!TIP] > **Tip:** You can also make bulk changes. Select the technicians you want to remove as a group, click **More![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/organize-and-reorder-technician-teams-image-mxzgk8ws.png)**, and then click **Remove from team**. ![Menu options for managing selected technicians, including removal from the team.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/2026-05-20_19-47-13.png) --- ### FAQ #### How do I reorganize the Dispatch Board? To rearrange the teams and technicians shown on the Dispatch Board, use Teams Management. For more, see [Organize and reorder technician teams](/v1/docs/organize-and-reorder-technician-teams). You can also show or hide specific technicians on the Dispatch Board using Dispatch Configuration. For more, see the [Configure Technician Management](/v1/docs/configure-dispatch-board-appearance-and-settings#configure-technician-management) section of [Configure Dispatch Board appearance and settings](/v1/docs/configure-dispatch-board-appearance-and-settings). #### How do I move technicians on the Dispatch Board? To rearrange technicians on the Dispatch Board or move technicians to different teams, use Teams Management. For more, see [Organize and reorder technician teams](/v1/docs/organize-and-reorder-technician-teams). #### What caused the Dispatch Board to no longer show technicians in alphabetical order and how can it be changed back? Alphabetical order was the default prior to Teams Management. Now, you can arrange technicians and technician teams in whichever order you'd like in Teams Management. For more, see [Organize and reorder technician teams](/v1/docs/organize-and-reorder-technician-teams). > [!TIP] > **Tip:** Make sure there aren't filters set on the Dispatch Board that might affect the order. ## Want to learn more? - See [Teams Management overview](/v1/docs/teams-management-overview) - See [Manage and view technician teams](/v1/docs/manage-and-view-technician-teams) - See [Use the Teams Management Audit Trail](/v1/docs/use-the-teams-management-audit-trail) - See the [Dispatching](/v1/docs/dispatching) landing page in the ServiceTitan Knowledge Base