---
title: "Office employees can only see one business unit on the Dispatch Board"
slug: "office-employees-can-see-one-business-unit-dispatchboard"
updated: 2026-07-11T16:47:19Z
published: 2026-07-11T16:47:19Z
canonical: "help.servicetitan.com/office-employees-can-see-one-business-unit-dispatchboard"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Office employees can only see one business unit on the Dispatch Board

## Problem

Office employees can get confused when they are unable to clear the business unit filter to view all technicians and jobs on the Dispatch Board.

## Solution

1. [Review employee profile for business unit assignment](/v1/docs/office-employees-can-see-one-business-unit-dispatchboard#review-employee-profile-for-business-unit-assignment)
2. [Remove business unit assignment from employee profile](/v1/docs/office-employees-can-see-one-business-unit-dispatchboard#remove-business-unit-assignment-from-employee-profile)

### Review employee profile for business unit assignment

If you are only able to see one business unit on the Dispatch Board and you are unable to clear the business unit filter to see all business units, the first step is for an administrator to go to **Settings > Employees**, edit the employee in question, and review whether the employee has a business unit assignment in their profile.

### Remove business unit assignment from employee profile

If the employee in question has a business unit assignment in their profile, an administrator can remove the assignment and save their changes, at which point the employee should be able to see all business units on the Dispatch Board again.

### Related Content

- [Add or edit employee or Technician Profiles](/v1/docs/add-and-manage-office-employee-profiles)
- [Use the Dispatch Board](/v1/docs/use-the-daily-dispatch-board)

The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout.

**What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments.

**Also called:** Schedule board, Dispatch view

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

The user record for a field technician in ServiceTitan, containing schedule, skills, pay rates, certifications, and performance history.

**What it does:** Centralizes all information needed to schedule, pay, and evaluate a technician from a single record.

**Also called:** Tech profile, Field user record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)