⚠︎ You need an active financing merchant account before connecting to ServiceTitan. Contact financing@servicetitan.com to set one up if you haven't already.
a. Go to Settings > Integrations > Financing. Find your preferred financing partner and click Add Account.
b. Enter your Merchant ID.
c. Map your financing plans to the appropriate business units and job types so technicians see the right options in the field.
d. Click Save.
⚠︎ Always present financing options before sharing the total price. Customers are more likely to approve larger jobs when they see affordable monthly payments first.
a. From an open estimate in the Field Mobile App, scroll to the Financing Plans section and tap Select.
b. Select the financing plan options that best fit the job total.
c. Turn on the toggle for the plan in which you want to show the estimated monthly payment.
d. Tap Save. The financing plan or plans you selected are shown on the estimate.
e. Hand the device to the customer to review terms and submit their financing application directly from the app.
f. Once approved, the financing details attach to the invoice automatically. If declined, offer an alternative plan or payment method.
⚠︎ The estimate total must meet the financing partner's minimum loan amount for financing options to display. Minimums vary by provider — if financing isn't showing, check the estimate total against the partner's requirements.
⚠︎ Not all financing partners allow you to apply the financing credit directly in the mobile app after the application is accepted.
a. After the job is complete, open the invoice in the Field Mobile App and tap Pay.
b. Select the financing payment type (e.g., GreenSky Direct Funding) as the payment method.
c. Confirm the financed amount. Tap Charge to process.
d. The financing partner sends payment to your account per their terms. Track the status in Accounting > Customer Payments.
a. From an open invoice in the Field Mobile App, tap Pay and select a Credit Card payment type.
b. Choose how to capture the card: Tap to Pay — hold the customer's card or phone against the technician's device (requires NFC, active internet). Card Reader — tap, insert, or swipe using a paired Adyen, BBPOS, or ID TECH reader. Manual Entry — type the card number, expiration, CVV, and billing zip.
c. Enter the payment amount, have the customer sign the authorization, and tap Charge to process. Provide the customer with a digital receipt via email or text.
⚠︎ Tap to Pay and ACH payments require active internet connectivity. They cannot be queued offline. Manual credit card entry (keyed) supports offline capture on both FMA and legacy mobile — the payment syncs when connectivity is restored.
a. In the Field Mobile App, tap Pay. Enter the card details manually or use a connected card reader for swipe/tap.
b. For ACH/eCheck payments, enter the customer's bank account and routing number.
c. The payment posts to the invoice immediately and syncs to the office. The customer receives a receipt by email.
a. From the invoice in the Field Mobile App, tap Email Payment Link to email or text a secure payment link to the customer.
b. The customer can pay from their own device using a credit card or ACH. The payment applies to the invoice automatically when completed.
a. Verify your financing integration is active in Settings > Integrations > Financing. Check that your merchant credentials haven't expired.
b. Ensure the estimate total meets the financing partner's minimum loan amount. Some partners require a minimum (e.g., $500 or $1,000) for financing options to display.
c. Confirm the technician is using the Field Mobile App (FMA), not the legacy mobile app. Some financing features are FMA-only.