---
title: "I'm not seeing the expected booking availability after creating an On-Call Shift Type rule in Adaptive Capacity"
slug: "not-seeing-expected-availability-on-call-shift"
updated: 2026-04-14T11:02:15Z
published: 2026-04-14T11:02:15Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# I'm not seeing the expected booking availability after creating an On-Call Shift Type rule in Adaptive Capacity

## Problem

When creating a strategic rule for Adaptive Capacity that includes a *Shift Type = On-call* condition, the rule may block availability for all jobs in the specified conditions. This can prevent booking even during regular business hours when technicians have normal shifts.

## Solution

Until this behavior is updated, consider [creating rules](/v1/docs/optimize-adaptive-capacity-configure-strategic-rules) based on specific date/time ranges rather than shift types. Alternatively, if you need to block specific technicians during on-call periods, you can create rules targeting those individual technicians rather than using shift type.

> [!NOTE]
> **Note:** How shift type conditions function in rules is being improved to make capacity behavior more predictable. Updates will be communicated when available.