--- title: "Manually adjust Capacity Planning (ACP)" slug: "manually-adjust-capacity-planning-acp" updated: 2026-07-10T22:59:13Z published: 2026-07-10T22:59:13Z canonical: "help.servicetitan.com/manually-adjust-capacity-planning-acp" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Manually adjust Capacity Planning (ACP) ## Overview The Capacity Planning Board shows the number of work hours and technicians available for job appointments at a given time slot or Arrival Window. If needed, you can use the board to manually adjust time slots for Adjustable Capacity Planning (ACP). --- ### #### Who uses this feature - Dispatchers and CSRs - Primarily benefits Residential Service and Replacement business types #### Feature configuration - Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details. ## Things to know All employees can view the Capacity Planning Board, but only employees with the *Manually Adjust Capacity* permission can manually adjust capacity. ## View the Capacity Planning Board 1. Go to the navigation bar and click **Schedule ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manually-adjust-capacity-planning-acp-image-iha64c2t.png)**. 2. Click the **Capacity Planning** tab. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manually-adjust-capacity-planning-acp-image-n4cwqxvn.png) In the Capacity Planning Board that opens: - You can view technician availability by the hour. - Time slots are organized by business units (BUs) and displayed by the day. - You can customize your view by using the **Filter** to show or hide business unit groups. When finished, click **Apply**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manually-adjust-capacity-planning-acp-image-qzmm3pyu.png) > [!TIP] > **Tip:** To hide a business unit group, click the **Delete** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-close.png) icon next to it. > [!NOTE] > **Note:** You can also click the middle of a time slot to see a summary, including the total amount of work booked, the total amount of technician time available, and any manual adjustments made to the time slot window. ## Manually adjust an individual time slot 1. Go to the navigation bar and click **Schedule ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manually-adjust-capacity-planning-acp-image-rm41cyd1.png)**. 2. Click the **Capacity Planning** tab. 3. Hover over the time slot you want to adjust then click the **plus** or **minus** icon. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manually-adjust-capacity-planning-acp-image-tr63n6yj.png) ## Manually adjust multiple time slots 1. Go to the navigation bar and click **Schedule ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manually-adjust-capacity-planning-acp-image-uuz1na3y.png)**. 2. Click the **Capacity Planning** tab. 3. Click **Bulk Edit**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manually-adjust-capacity-planning-acp-image-ybxum24l.png) 4. Select the time slots you want to edit: - You can select an entire day to adjust the capacity for all time slots within that day. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manually-adjust-capacity-planning-acp-image-d3jeb1va.png) - You can click **Select All** to select and adjust the capacity for all visible time slots. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manually-adjust-capacity-planning-acp-image-oop10zgh.png) 5. Click the **plus** or **minus** icon to specify the number of hours you want to add or subtract. > [!TIP] > **Tip:** You can use your keyboard to enter the correct number of hours you want to add or subtract. 6. Click **Submit** to adjust the capacity for all selected time slots. Now, when you view an availability summary, you see the time slots have been manually adjusted. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manually-adjust-capacity-planning-acp-image-b5as7bnl.png) ## Want to learn more? - Visit ServiceTitan Academy and enroll in [Introduction to Adjustable Capacity Planning (ACP)](https://servicetitan.docebosaas.com/academy/learn/courses/349/Introduction-to-Adjustable-Capacity-Planning-ACP) - See [Adjustable Capacity Planning workflow](/v1/docs/adjustable-capacity-planning-acp-overview) - See [Set up Adjustable Capacity Planning](/v1/docs/set-up-adjustable-capacity-planning-acp) - See [Manage job booking with Adjustable Capacity Planning](/v1/docs/manage-job-booking-with-adjustable-capacity-planning-acp) The time range communicated to a customer for when a technician will arrive. **What it does:** Sets customer expectations proactively, reducing 'where's my tech?' calls and improving satisfaction scores. **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The legacy daily-cap booking tool that Adaptive Capacity replaces. Sunsetting. **What it does:** Allowed businesses to set manual daily booking limits per Business Unit. Now replaced by Adaptive Capacity. **Also called:** Legacy daily-booking-limit tool **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** ACP