--- title: "Manage users in Enterprise Hub" slug: "manage-users-in-enterprise-hub" updated: 2026-07-10T11:13:49Z published: 2026-07-10T11:13:49Z canonical: "help.servicetitan.com/manage-users-in-enterprise-hub" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage users in Enterprise Hub ## Overview Enterprise Hub (EH) is ServiceTitan’s multi-tenant platform that enables management across ServiceTitan tenants. In Enterprise Hub, you can set up and manage EH users so they can have a single sign-on into the tenants. --- ### #### Who uses this feature - Owners, general managers, administrators, and centralized call center representatives (CSRs) - Applies to all business types #### Feature configuration - This feature requires an Enterprise Hub network. Contact your Customer Success Manager to request a network or contact [technical support](https://go.servicetitan.com/#/ask) for details. ## Things to know - When you create a new user, they get an email invitation to create a username and password. - Roles assigned to users are replicated within tenants with identical names and permissions managed only through Enterprise Hub. ## Grant access to User Management To grant access to User Management for a role: 1. In Enterprise Hub, click **User Management**. ![Overview of Enterprise Hub modules including User Management and Rollup Reporting features.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-users-in-enterprise-hub-image-3dn7lr7x.png) 2. Select **Roles.** 3. Either [create a new user role](/v1/docs/create-and-edit-user-roles-in-enterprise-hub) or [edit an existing user role](/v1/docs/create-and-edit-user-roles-in-enterprise-hub#edit-user-roles). 4. In the *EnterpriseHub permissions* tab, enable the **View, Edit user, Create a new user, Manage roles, and Manage MFA** permissions for *User Management. ![User management permissions with options to view, edit, and manage MFA settings.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-users-in-enterprise-hub-image-vbdfubn5.png)5.* Click **Save Changes**. Users assigned this role can now see the *User Management* module in Enterprise Hub. ## Access User Management Access user management by going to [enterprise-hub.servicetitan.com](http://enterprise-hub.servicetitan.com) and logging in with your credentials. You can create and assign users to different tenants and manage user roles and permissions. For more about user roles, see [Manage user roles in Enterprise Hub](/v1/docs/create-and-edit-user-roles-in-enterprise-hub). In Enterprise Hub, click **User Management**. User Management has two sections: - **Users:** Create and edit users - **Roles:** Create user roles and assign permissions to users ![User management interface displaying user details, roles, and status options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-users-in-enterprise-hub-image-v44wn6pn.png) ## Create users You can create users and tenants, and assign tenants to users in bulk. > [!NOTE] > **Note**: Users and their assigned tenants created in Enterprise Hub have the same users created inside those tenants. For example, if you create a user in Enterprise Hub and assign seven different tenants to that user, the same user is created in all seven tenants with the same details. If the user exists in the assigned tenant, then the Enterprise Hub user is mapped to the existing user. To create a user: 1. [Access User Management](/v1/docs/manage-users-in-enterprise-hub#access-user-management). 2. In the side menu, click **Users**. 3. In the *All Users* section, click **Add User**. ![User management interface showing search bar and 'Add User' button.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-users-in-enterprise-hub-image-y2jyiwu8.png) 4. In the *Add user details* section, enter the user’s basic information. > [!NOTE] > **Note**: The username is the same as the email. The email address you enter must be unique across all of Enterprise Hub — it's checked against every existing username and email address, including those in other networks. ![Form for adding user details including name, email, and phone number fields.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-users-in-enterprise-hub-image-sx2mk7pq.png) 1. Click **Next Step**. ### Add multiple users If you want to add multiple users, click **Add Another User.** 1. Click **Edit** to update user details. 2. Click ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-delete.png)to delete a user. ![Form for adding user details including name, email, and phone numbers.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-users-in-enterprise-hub-image-dh3wdhk3.png)6. In the *Assign roles* section, select user roles to assign different permissions to the user. 1. Click **View Role Permissions** to view the user role’s permissions. To learn more about role permissions, see [Set up Enterprise Hub role permissions.](/v1/docs/set-up-enterprise-hub-role-permissions) ![User Ada Shelby assigns roles, selecting Basic CSR and viewing permissions.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-users-in-enterprise-hub-image-r6r98h2o.png) 8. In the Role *Permissions* window that opens, you can view the user's Enterprise Hub and ServiceTitan permissions. ![Permissions overview for user management and TitanExchange functionalities in Payroll Manager.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-users-in-enterprise-hub-image-4tgf7l0r.png) 9. When finished viewing role permissions, close the window and select a role. > [!NOTE] > **Note:** You should assign at least one user role. 1. Click **Next Step**. 2. In the *Assign Tenants* section, click **Assign Tenants**. ![User interface for assigning tenants with a highlighted button to proceed.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-users-in-enterprise-hub-image-pbufe2uh.png) 3. On the *Assign Tenants* screen that opens, select and assign tenants. > [!NOTE] > **Note**: Use the search bar to select tenants. ![User interface for assigning tenants with selected member and action button.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-users-in-enterprise-hub-image-6calz6r5.png) 1. If you need to change tenant permissions, click **Manage Roles**. ![User interface for assigning tenants with roles, highlighting the 'Manage Roles' option.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-users-in-enterprise-hub-image-9w49jehg.png) 2. On the role permissions screen, enable or disable permissions. 3. When finished, click **Finish**. > [!TIP] > **Tip:** You will get an invitation to create a username and password. ## Edit users 1. [Access User Management](/v1/docs/manage-users-in-enterprise-hub#access-user-management). 2. Click **More**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-vert.png)and select **Edit** to edit a user. ![User management interface showing options to edit and activate user roles.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-users-in-enterprise-hub-image-ky9ybam2.png) 3. In the *Account Info* section, make the necessary changes. > [!NOTE] > **Note**: You can’t edit email or username. 4. In the **Assigned roles** section, view role permission and assign new roles. > [!NOTE] > **Note:** You can’t change user permissions. You can only edit the permissions of assigned roles. 5. In the *Assigned tenants* screen, you can assign more tenants. > [!TIP] > **Tip**: To remove a tenant, click **Unassign Selected Tenants**. 6. When finished, click **Save Changes**. ## Add tenant groups 1. Go to **User Management**. 2. Select a user. 3. Go to the **Tenants and Groups** tab. 4. Add a tenant group to the user. For more, see [Create a new tenant group](/v1/docs/manage-tenant-groups-in-enterprise-hub#create-a-new-tenant-group). 5. View tenants assigned by: 1. **Tenant Groups:** The groups a tenant is a part of. 2. **Individual tenants:** Tenants that are not part of any group. ![Overview of tenant groups and individual tenants with assigned roles in a management system.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-users-in-enterprise-hub-image-cm9ttrmt.png) > [!NOTE] > **Note:** Make sure the user has access only to the group they are assigned to. Tenants assigned by groups must be removed by unassigning the tenant from the group, or removing the user from the group. ## Bulk assign tenants to users In the *Users* section, you can bulk assign tenants to multiple users. 1. Select the users you want to assign tenants to. 2. Click **Actions** and select **Assign Tenants**. ![User management interface showing options to assign tenants and manage user roles.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-users-in-enterprise-hub-image-qjz83rdg.png) 3. Select the tenants you want to assign to the user and click **Assign Tenants. ![Interface for assigning tenants with selected options and action button for confirmation.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-users-in-enterprise-hub-image-o2crlrck.png)** 4. In the confirmation window that opens, review your selection and click **Assign Tenants** to proceed. To exit without making changes, click **Cancel**. A confirmation message appears when the action is complete. You can view the assigned tenants by going to the *Assigned Tenants* tab for the relevant users. **![User management interface showing assigned tenants and options to save changes.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-users-in-enterprise-hub-image-3qe2e7tu.png)** ## Search for users In the *All Users* section, enter the username you are looking for. Enterprise Hub displays all search results. **![User management interface displaying a search bar and user details for Mary.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-users-in-enterprise-hub-image-omjm10z3.png)**To delete search results, click **Delete** next to the search item. ## Filter users In the All Users section, filter users by status: - *All* - *Deactivated* - *Active* - *Invite Sent* - *Errors occured* - *Creation in progress* You can also filter users by user roles. ## Manage user statuses > [!NOTE] > **Note**: You can access the **Actions** option only if you have enabled the Edit user permission. For more information, please contact the Enterprise Hub administrator. **![User management interface displaying actions for selected users, including activation and deactivation options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-users-in-enterprise-hub-image-qk6xibo0.png)**Users are activated and can access Enterprise Hub. > [!NOTE] > **Note**: When the user is activated, they can use the previous username and password, and all tenants will become active in the **My Tenants** section and in ServiceTitan. - To deactivate users, click the **Actions** dropdown and select **Deactivate**. If the user has assigned tenants, they will be unassigned from the user, and users created in the *My Tenants* section and in ServiceTitan will be deactivated. - To resend invitations to users, click the **Actions** dropdown and select **Resend Invite**. If the selected users don’t receive an invitation to create a new account, they receive another invitation. ## Edit account settings To edit your account settings, click your profile and select **Account Settings**. **![User management interface showing account settings and sign out options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-users-in-enterprise-hub-image-r4eo7e56.png)**You can edit your name, office phone, mobile phone, username, and password. To change your password: 1. Click **Change Password** and update your password. 2. Click **Change Password** to save changes. ![Form for changing password with fields for old and new passwords.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-users-in-enterprise-hub-image-swenowi8.png) ## ## FAQ --- ### #### What can I do if I can't log in to Enterprise Hub? Follow one of the steps below: - Enter your **username** (not your email address) to log in. - Click **Forgot Password?** on the login page and follow the instructions. - If you receive an error during password reset, [contact technical support](/v1/docs/contact-technical-support-with-the-enterprise-hub-1) immediately. - Make sure you're using the correct URL: [enterprise-hub.servicetitan.com](http://enterprise-hub.servicetitan.com). - Try accessing Enterprise Hub in Google Chrome incognito mode, then clear your browser cache. #### How do I get access to Enterprise Hub? If you are in the *Onboarding* stage, reach out to your Onboarder. If you are in the *Success* stage, reach out to your Customer Success Manager. #### What can I do if the newly created user can't see the activated account email? Click **Resend** in the **User Management** module and the system will send a new activation email. #### What should I do if my email is already in use by individual tenants when creating an Enterprise Hub user? If a user's email is already in use by a ServiceTitan tenant, creating an Enterprise Hub user with the same email will result in automatic mapping rather than merging. This means the Enterprise Hub user and tenant-level user remain separate but are linked. This allows the Enterprise Hub user to access the tenant with the same permissions and data as the existing tenant-level user. If the tenant wants to preserve the original tenant user's information and allow future reversion to tenant-only access, we recommend creating the Enterprise Hub user using the same email address. #### Do customers need new credentials for Enterprise Hub or can they use their ServiceTitan credentials? Enterprise Hub users have new credentials that allow access to multiple tenants from one location. Tenant (GO) credentials don't work for Enterprise Hub. #### How do I reset my password for Enterprise Hub? 1. Go to [enterprise-hub.servicetitan.com](http://enterprise-hub.servicetitan.com). 2. Click **Forgot Password?** 3. Follow the password reset instructions sent to your email. **Note:** *Enterprise Hub passwords are separate from tenant passwords*. #### Can I use special symbols in my Username and Name? No, please avoid using special symbols when creating a *Username* and a *Name*. #### If I didn't use the exact email address for an existing ServiceTitan (ST) user, how can I link the newly created Enterprise Hub user to the original ST account, and how do I remove the extra ST user? Before creating a user in Enterprise Hub, ensure email addresses are up-to-date in ServiceTitan. If you created the wrong email address: 1. Ensure the emails match between the tenant user and the Enterprise Hub user. 2. If the emails don't match, [update the tenant user's email](/v1/docs/add-and-manage-office-employee-profiles#add-an-office-employee-profile) to match the Enterprise Hub user's email. 3. [Unassign the tenant from the Enterprise Hub user.](/v1/docs/manage-users-in-enterprise-hub#edit-users) 4. Reassign the tenant to the Enterprise Hub user. The user is now automatically mapped to Enterprise Hub. #### How do I update the email address for an Enterprise Hub user? 1. [Create a new Enterprise Hub user](/v1/docs/manage-users-in-enterprise-hub#create-users) account with the updated email address. 2. Assign all necessary tenants to the new user account. 3. [Deactivate the old user account](/v1/docs/manage-users-in-enterprise-hub#manage-user-statuses) with the previous email address. **Important:** Reports, dashboards, and shared content must be reshared with the new user. #### How do I deactivate or delete a user from the Enterprise Hub? You can't delete a user, you can only deactivate them. - In Enterprise Hub, go to **User Management > Users**. - Click the **Actions** dropdown and select **Deactivate.** #### How do I transfer an Enterprise Hub user to a local tenant user when their role changes? 1. Deactivate the user in Enterprise Hub. 2. Activate the user in the tenant. 3. Ask your customer success manager to change the role to a tenant level role. This process lets you move users from Enterprise Hub to local tenant access. #### What can I do if the newly created user can't see the activation email? In User Management, click **Resend** to send a new activation email. #### What should I do if the email address already exists when creating a user? If the email is already in use: - The user may exist in another Enterprise Hub network. - Automatic mapping occurs if the email matches an existing tenant user. - Use a different email address or contact [technical support](http://go.servicetitan.com/ask) for assistance. #### How do I map/link an Enterprise Hub user with an existing tenant user? 1. Ensure email addresses match exactly. 2. Update the tenant user's email if needed. 3. Unassign the tenant from the Enterprise Hub user. 4. Reassign the tenant to trigger automatic mapping. #### Why can't I see a user in Enterprise Hub even though they have an Enterprise Hub role in a tenant? This usually means the user belongs to a different Enterprise Hub network. Contact [technical support](http://go.servicetitan.com/ask) to verify or transfer the user. #### What is my username for Enterprise Hub? Your username is your work email address. If you're unsure or unable to log in, please contact your administrator for assistance. #### Why can't I see or manage permissions for certain Enterprise Hub (EH) users? You can't manage these users because they may belong to a Partner Network, such as external call centers or marketing agencies, or they may not belong to any network but still use external services. Instead of creating individual user accounts for each external agent, the tenant is added to a Partner Network. Because these users are managed externally, they don't appear in your Enterprise Hub user list, and their permissions are maintained by ServiceTitan to ensure security. To learn more about Partner Networks, please contact your Customer Success Manager (CSM) or [Technical Support](http://go.servicetitan.com/ask). #### Can I use Enterprise Hub credentials for mobile apps? No. Mobile apps require **tenant-specific credentials**. ## Want to learn more? - Visit ServiceTitan Academy and enroll in [Enterprise Hub Introduction](https://servicetitan.docebosaas.com/academy/learn/courses/263/enterprise-hub-basics) - See [Enterprise Hub](/v1/docs/enterprise-hub)