--- title: "Manage tenants in Enterprise Hub" slug: "manage-tenants-in-enterprise-hub" updated: 2026-07-11T14:05:01Z published: 2026-07-11T14:05:01Z canonical: "help.servicetitan.com/manage-tenants-in-enterprise-hub" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage tenants in Enterprise Hub ## ## Overview Enterprise Hub (EH) is ServiceTitan’s multi-tenant platform that enables management across multiple ServiceTitan tenants. In Enterprise Hub, you can view tenants assigned to you and log into multiple tenants. --- ### #### Who uses this feature - Owners, general managers, administrators, and centralized call center representatives (CSRs) - Applies to all business types #### Feature configuration - This feature requires an Enterprise Hub network. Contact your Customer Success Manager to request a network or contact [technical support](https://go.servicetitan.com/#/ask) for details. Grant access to My Tenants To grant access to My Tenants for a role: 1. On the *Enterprise Hub* *Modules* screen, click **User Management**. > [!TIP] > **Tip:** You can also search within modules. To enable additional modules, please contact your Customer Success Manager. *![Overview of Enterprise Hub modules including User Management and Rollup Reporting features.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-tenants-in-enterprise-hub-image-omq3jq4t.png)* 2. Select **Roles.** 3. Either [create a new user role](/v1/docs/create-and-edit-user-roles-in-enterprise-hub#create-user-roles) or edit an [existing user role](/v1/docs/create-and-edit-user-roles-in-enterprise-hub#edit-user-roles). 4. In the *EnterpriseHub permissions* tab, enable the **View My Tenants** permission for *My Tenants*. ![User interface showing tenant permissions with a checkbox for viewing tenants.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-tenants-in-enterprise-hub-image-mzp03hli.png) 5. Click **Save Changes**. Users assigned this role can now see the *My Tenants* module in Enterprise Hub. ## Access Tenants Access my tenants by going to [enterprise-hub.servicetitan.com](http://enterprise-hub.servicetitan.com) and logging in with your credentials. ![Dashboard overview of Enterprise Hub modules for user management and reporting features.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-tenants-in-enterprise-hub-image-ttv68ebb.png) *The My Tenants* screen opens. ## Manage your tenants You can manage your assigned tenants. ![List of tenants with names and identifiers, including search functionality.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-tenants-in-enterprise-hub-image-dlho7y2n.png) In the *My Tenants* section, select the tenant’s name to sign in to their ServiceTitan account with your company name and click on it and you are redirected to ServiceTitan and logged in as the selected tenant with your company name. ![List of tenants with highlighted selection for 128 Expert HVAC Installation.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-tenants-in-enterprise-hub-image-b79fjggq.png) You can view my tenants in both *Grid* and *List* modes. **Grid view** ![List of tenants with search bar and options for viewing details.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-tenants-in-enterprise-hub-image-lkjwtujf.png) **List view** ![List of tenants with search bar and options for viewing layout.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-tenants-in-enterprise-hub-image-v3q9rm5a.png) ## Search for tenants You can search for tenants by their names. The search uses filters to narrow down information. Enter the name of the tenant you are looking for. ![Search bar for tenants with the keyword 'hvac' highlighted for easy access.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-tenants-in-enterprise-hub-image-fl0rjwps.png) The *My tenants* section displays all search results. To delete search results, click **Delete** next to the search item. ![Search bar displaying 'hvac' with a clear button for removing text.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-tenants-in-enterprise-hub-image-gvwl7db5.png) ## Access TitanAdvisor You can access TitanAdvisor for each of your tenants by logging in through Enterprise Hub. To view the TAD score, you need to log in separately to each tenant, as there is no combined score. To access TAD: 1. Click **My Tenants.** 2. Select the tenant and click on it. 3. Click [TitanAdvisor](/v1/docs/titanadvisor-administrator-overview-1) ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-titan-advisor-inactive.png) in the navigation bar to access it. ## ## FAQ --- ### #### What can the user do if they don't see the tenant name near the ServiceTitan logo when they are logged in to the tenant account through the My Tenants module? The user should contact the [technical support](http://go.servicetitan.com/ask) to activate the *showcompanyname* feature gate. #### Why can't I access a specific tenant through Enterprise Hub? 1. Try Incognito mode and clear your cache. 2. Verify the tenant is assigned to your user. 3. Confirm your user account is active in that tenant. 4. If issues persist, contact [technical support](https://go.servicetitan.com/#/ask). #### Why don't I see any tenants in my Enterprise Hub account? 1. Clear your browser cache. 2. Verify tenant assignments in **User Management**. 3. Confirm your role includes **View** permissions for **My Tenants**. #### Why is ServiceTitan opening the wrong tenant when making manual calls in the Centralized Contact Center in Enterprise Hub? You must initiate outbound calls using **Click-to-Call** in ServiceTitan to ensure calls are correctly recorded and the right tenant Screen Pops display in the Centralized Contact Center. #### Can a tenant with Contact Center Pro leave Enterprise Hub, and how do they move them to their own individual Enterprise Hub? Tenants with Contact Center Pro must stay in Enterprise Hub. To move from a shared to a dedicated Enterprise Hub, you must contact the Contact Center Pro (CC Pro) team. They will re-use the existing Enterprise Hub Network structure for the single tenant. #### What can I do if my tenant can't log in to Enterprise Hub? Review the troubleshooting steps in the [Sign-in issues for a specific tenant in Enterprise Hub](/v1/docs/sign-in-issues-for-a-specific-tenant-in-enterprise-hub) article. ## Want to learn more? - Visit ServiceTitan Academy and enroll in [Enterprise Hub Basics](https://servicetitan.docebosaas.com/academy/learn/courses/263/enterprise-hub-basics) - See [Enterprise Hub](/v1/docs/enterprise-hub) Automatic display of a caller's customer record in ServiceTitan when an inbound call is answered. **What it does:** Eliminates the need for CSRs to search for the customer manually, cutting handle time and enabling personalized greetings. **Also called:** Caller ID lookup, CTI pop **Tags:** Phones Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan's enterprise-grade call center product, adding advanced queue management, live coaching, and AI features to Phones Pro. **What it does:** Enables multi-agent contact center operations with real-time supervision, analytics, and AI-assisted call handling at scale. **Also called:** CCP, Advanced Phones Pro **Tags:** Contact Center Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** CCP