--- title: "Manage technicians with Dispatch Pro Auto Mode" slug: "manage-technicians-with-dispatch-pro-auto-mode" updated: 2026-10-15T03:20:02Z published: 2026-10-15T03:20:02Z canonical: "help.servicetitan.com/manage-technicians-with-dispatch-pro-auto-mode" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage technicians with Dispatch Pro Auto Mode ## Overview While Dispatch Pro does the heavy lifting automatically, it still needs dispatchers to oversee it. Monitor Dispatch Pro assignments so you can pause Dispatch Pro when necessary to manage unexpected circumstances. --- ### #### Who uses this feature - Administrators, managers, and dispatchers - Primarily for Residential Service and Replacement business types #### Feature configuration - To get started with Dispatch Pro, review pricing and select your package [here](https://plg.servicetitan.com/dsp). You can also request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro/dispatch), or reach out to your Customer Success Manager (CSM) or Pro Account Manager (PAM). - Certain permissions are required to set up and manage Dispatch Pro. To have these enabled, please contact the account administrator on your team. For more, see the *Required permissions* section of [Dispatch Pro](/v1/docs/dispatch-pro). ## Things to know - Managed technicians are required for Dispatch Pro. For more, see [Managed technicians and non-managed technicians in ServiceTitan Mobile](/v1/docs/managed-technicians-non-managed-technicians-mobile). - Depending on your [settings](/v1/docs/best-practices-playbook-maximize-dispatch-pro), Dispatch Pro assigns technicians to jobs within their zone or Business Unit (BU). - If no other technician is available, Dispatch Pro may assign a technician to a Job that is far away within your maximum allowed drive time range. - Jobs may go from assigned to unassigned or vice versa as Dispatch Pro runs. All jobs unassigned by Dispatch Pro will have an alert explaining the reason. - Dispatch Pro will *not*: - Assign a job to a technician who is on an [on call shift, a time off shift,](/v1/docs/use-technician-shifts) or has a [non-job event](/v1/docs/schedule-and-manage-non-job-events). - Assign multi-technician or multi-day jobs. - Place a job on the Dispatch Board before or after its [Arrival Window](/v1/docs/set-up-arrival-windows) or [business hours](/v1/docs/set-up-business-hours). - Dispatch Pro assigns, reassigns, and reschedules jobs. Dispatchers still need to unassign, dispatch, arrive, hold, complete, and confirm appointments/jobs as needed. For more, see [Use the Job Details Flyout to view and edit job details on the Dispatch Board](/v1/docs/use-the-job-details-flyout-on-the-dispatch-board) and [Use the Daily Dispatch Board](/v1/docs/use-the-daily-dispatch-board). > [!NOTE] > **Note:** Dispatch Pro only reschedules jobs within the arrival window or business hours (depending on [setup](/v1/docs/adjust-dispatch-pro-locking-jobs-settings)). Dispatchers need to manually reschedule jobs when moving to the next day or a completely different time frame. ## Pause Dispatch Pro for a technician If a technician calls in sick or is otherwise unavailable for the day, pause Dispatch Pro for them and then manually unassign their remaining appointments. Dispatch Pro will pick them up on the next run. 1. Go to the navigation bar and click **Dispatch![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-technicians-with-dispatch-pro-auto-mode-image-qfp0kwqu.png?sv=2026-02-06&spr=https&st=2026-10-24T05%3A46%3A11Z&se=2026-10-24T06%3A46%3A11Z&sr=c&sp=r&sig=i%2FvkyJhxM2YWyK5QnY7fC6YPIHhHrb3adG7dHNzXopc%3D)**. 2. In the side menu, click the technician's **name**. 3. In the dropdown that opens, select **Pause Dispatch Pro**.![A cursor selecting Pause Dispatch Pro from the dropdown list.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-technicians-with-dispatch-pro-auto-mode-image-rtanuwr4.png?sv=2026-02-06&spr=https&st=2026-10-24T05%3A46%3A11Z&se=2026-10-24T06%3A46%3A11Z&sr=c&sp=r&sig=i%2FvkyJhxM2YWyK5QnY7fC6YPIHhHrb3adG7dHNzXopc%3D) 4. After pausing Dispatch Pro, right-click each of the technician's remaining appointments and unassign them. > [!NOTE] > **Note:** If the technician has a helper who was automatically assigned [based on your settings](/v1/docs/adjust-dispatch-pro-technician-settings), make sure to also unassign the helper from each Appointment. 5. When the technician becomes available again, click their **name** and select **Resume Dispatch Pro** to unpause Dispatch Pro for them. When you pause Dispatch Pro for a technician, it stops making adjustments to that technician's schedule, but it doesn't unassign jobs already assigned to them. In other words, the pause button freezes the technician's schedule so they can finish their commitments for the day without having anything added or taken off their plate. If a technician can't finish their commitments, be sure to manually unassign their remaining appointments after pausing Dispatch Pro. ## View technician performance with Dispatch Pro To see how a technician is performing, hover over their name in the side menu. ![A cursor hovering over their name in the side menu to see how a technician is performing.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-technicians-with-dispatch-pro-auto-mode-image-o2ozul7z.png?sv=2026-02-06&spr=https&st=2026-10-24T05%3A46%3A11Z&se=2026-10-24T06%3A46%3A11Z&sr=c&sp=r&sig=i%2FvkyJhxM2YWyK5QnY7fC6YPIHhHrb3adG7dHNzXopc%3D) In the pop-up that opens, you can view the following details: - **Current value:** This shows the Invoice total for jobs the technician completed that day. - **Projected value:** Powered by [Titan Intelligence (TI)](/v1/docs/titan-intelligence-overview), this shows the predicted value of all jobs assigned to the technician that day. - **Drive time between jobs:** This shows the amount of time it will take the technician to drive from one job to the next. ## Want to learn more? - Visit ServiceTitan Academy and enroll in [Dispatch Pro: Dispatcher Experience Walk-Through](https://servicetitan.docebosaas.com/academy/learn/courses/233/Dispatch-Pro-Dispatcher-Experience-Walk-Through) - See [Dispatch Pro](/v1/docs/dispatch-pro) in the ServiceTitan Knowledge Base AI-powered dispatching product that analyzes job requirements, technician skills, drive time, and capacity to optimize job assignments. **What it does:** Maximizes technician utilization and on-time arrivals by algorithmically routing and assigning jobs — reducing the cognitive load on dispatchers. **Also called:** AI dispatch, Smart dispatch **Tags:** Dispatch Pro, ServiceTitan Max, AI-Powered [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) An internal division within ServiceTitan used to segment work, reporting, and accounting — for example, “Resi HVAC” vs. “Commercial Plumbing.” **What it does:** Lets multi-trade or multi-division businesses track performance, capacity, and financials separately per division. **Where to find it:** Settings › Business Units. **Also called:** Trade division, Service line, BU **Tags:** Core [Learn more →](https://help.servicetitan.com/docs/add-and-edit-a-trade-or-division) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The core work record in ServiceTitan representing a service request, containing appointments, invoices, estimates, and notes. **What it does:** Acts as the operational and financial center of gravity for all work performed — everything is tied to a Job. **Also called:** Work order, Service ticket **Tags:** Core [Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout. **What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments. **Also called:** Schedule board, Dispatch view **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The time range communicated to a customer for when a technician will arrive. **What it does:** Sets customer expectations proactively, reducing 'where's my tech?' calls and improving satisfaction scores. **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A scheduled time block assigned to a technician to perform work on a Job. **What it does:** Represents the actual calendar event when a tech visits a customer; a single Job can have multiple Appointments. **Also called:** Service visit, Tech visit **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) The finalized billing document sent to a customer after work is completed, generated from job records in ServiceTitan. **What it does:** Records all work performed and charges for accurate payment collection, financial reporting, and accounting integration. **Also called:** Bill, Work order invoice **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)