--- title: "Manage notifications on the Dispatch Board" slug: "manage-notifications-on-the-dispatch-board" updated: 2026-07-11T17:56:47Z published: 2026-07-11T17:56:47Z canonical: "help.servicetitan.com/manage-notifications-on-the-dispatch-board" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage notifications on the Dispatch Board ## Overview The *Notification* section on the Daily Dispatch Board shows you job updates such as *Technician Dispatched, Technician Arrived, Appointment Done, Technician Wrap Up Messages,* and *Technician Requested Additional Appointment*. Review these notifications to ensure operations are running smoothly. --- ### #### Who uses this feature - Dispatchers and CSRs - Applies to all business types ## Thing to know - Notifications only appear in the *Notification* dropdown if a technician triggered the action. Notifications don't appear in the *Notification* dropdown if an office employee triggered the action. For example, if a technician dispatches themselves, it appears in *Notifications*. If a dispatcher dispatches a technician, it appears in [Dispatch Messaging](/v1/docs/text-technicians-from-the-dispatch-board) as an SMS notification. - Dispatch notifications are currently only available on the Daily Board. ## View notifications 1. Click **Notifications**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-notifications-on-the-dispatch-board-image-v6n35luj.png?sv=2026-02-06&spr=https&st=2026-10-12T21%3A09%3A26Z&se=2026-10-12T22%3A09%3A26Z&sr=c&sp=r&sig=QWbIJAlKTzEZmUA%2Fhpywj0URn2gRPeK5Jt33a1LWUo8%3D)at the top of the Daily Dispatch Board. 2. In the window that opens, you see any job notifications for today based on what's selected in [Dispatch Configuration](/v1/docs/configure-dispatch-board-appearance-and-settings#configure-notifications).![Image showing the job notifications for today based on what's selected in Dispatch Configuration.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-notifications-on-the-dispatch-board-image-4xn386r5.png?sv=2026-02-06&spr=https&st=2026-10-12T21%3A09%3A26Z&se=2026-10-12T22%3A09%3A26Z&sr=c&sp=r&sig=QWbIJAlKTzEZmUA%2Fhpywj0URn2gRPeK5Jt33a1LWUo8%3D) > [!TIP] > **Tip:** To view the job record associated with a notification, click the **job number** for that notification. > [!NOTE] > **Note:** SMS notifications don't appear in the Notifications dropdown. SMS notifications appear alongside any other text messages in [Dispatch Messaging](/v1/docs/text-technicians-from-the-dispatch-board). For example, if a technician dispatches themselves, it appears in Notifications. If a dispatcher dispatches a technician, it appears in Dispatch Messaging as an SMS notification. ![Image showing the SMS notification screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-notifications-on-the-dispatch-board-image-8abv9ku9.png?sv=2026-02-06&spr=https&st=2026-10-12T21%3A09%3A26Z&se=2026-10-12T22%3A09%3A26Z&sr=c&sp=r&sig=QWbIJAlKTzEZmUA%2Fhpywj0URn2gRPeK5Jt33a1LWUo8%3D) ## Filter notifications 1. Click **Notifications**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-notifications-on-the-dispatch-board-image-v318o8jv.png?sv=2026-02-06&spr=https&st=2026-10-12T21%3A09%3A26Z&se=2026-10-12T22%3A09%3A26Z&sr=c&sp=r&sig=QWbIJAlKTzEZmUA%2Fhpywj0URn2gRPeK5Jt33a1LWUo8%3D)at the top of the Daily Dispatch Board. 2. In the window that opens, click **Filter desktop notifications**.![Cursor clicking Filter desktop notifications.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-notifications-on-the-dispatch-board-image-7e8vcbr3.png?sv=2026-02-06&spr=https&st=2026-10-12T21%3A09%3A26Z&se=2026-10-12T22%3A09%3A26Z&sr=c&sp=r&sig=QWbIJAlKTzEZmUA%2Fhpywj0URn2gRPeK5Jt33a1LWUo8%3D) 3. On the *Notifications* screen that opens, select **Yes** if you want to enable notifications. Select **No** if you want to disable notifications. 4. Next to *Notification Types*, select the types of notifications you want to see.![Image showing the Notifications screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-notifications-on-the-dispatch-board-image-v7e3o9hp.png?sv=2026-02-06&spr=https&st=2026-10-12T21%3A09%3A26Z&se=2026-10-12T22%3A09%3A26Z&sr=c&sp=r&sig=QWbIJAlKTzEZmUA%2Fhpywj0URn2gRPeK5Jt33a1LWUo8%3D) 5. When finished, click **Save**. For more, see the [Configure Notifications](/v1/docs/configure-dispatch-board-appearance-and-settings#configure-notifications) section of [Configure Dispatch Board Settings](/v1/docs/configure-dispatch-board-appearance-and-settings). ## Want to learn more? - See [Text technicians from the Dispatch Board](/v1/docs/text-technicians-from-the-dispatch-board) - See [Send media to technicians from the Dispatch Board](/v1/docs/send-media-to-technicians-from-the-dispatch-board) - See [Use the Daily Dispatch Board](/v1/docs/use-the-daily-dispatch-board) The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout. **What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments. **Also called:** Schedule board, Dispatch view **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Targeted text message campaigns sent to customer segments through Marketing Pro. **What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers. **Also called:** Text marketing, SMS marketing **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Text Campaigns