---
title: "Manage notifications on the Dispatch Board"
slug: "manage-notifications-on-the-dispatch-board"
updated: 2026-04-25T01:34:53Z
published: 2026-04-25T01:34:53Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage notifications on the Dispatch Board

## Overview

The *Notification* section on the Daily Dispatch Board shows you job updates such as *Technician Dispatched, Technician Arrived, Appointment Done, Technician Wrap Up Messages,* and *Technician Requested Additional Appointment*. Review these notifications to ensure operations are running smoothly.

---

### 

#### Who uses this feature

- Dispatchers and CSRs
- Applies to all business types

## Thing to know

- Notifications only appear in the *Notification* dropdown if a technician triggered the action. Notifications don't appear in the *Notification* dropdown if an office employee triggered the action. For example, if a technician dispatches themselves, it appears in *Notifications*. If a dispatcher dispatches a technician, it appears in [Dispatch Messaging](/v1/docs/text-technicians-from-the-dispatch-board) as an SMS notification.
- Dispatch notifications are currently only available on the Daily Board.

## View notifications

1. Click **Notifications**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-notifications-on-the-dispatch-board-image-v6n35luj.png)at the top of the Daily Dispatch Board.
2. In the window that opens, you see any job notifications for today based on what's selected in [Dispatch Configuration](/v1/docs/configure-dispatch-board-appearance-and-settings#configure-notifications).![Image showing the job notifications for today based on what's selected in Dispatch Configuration.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-notifications-on-the-dispatch-board-image-4xn386r5.png)

> [!TIP]
> **Tip:** To view the job record associated with a notification, click the **job number** for that notification.

> [!NOTE]
> **Note:** SMS notifications don't appear in the Notifications dropdown. SMS notifications appear alongside any other text messages in [Dispatch Messaging](/v1/docs/text-technicians-from-the-dispatch-board). For example, if a technician dispatches themselves, it appears in Notifications. If a dispatcher dispatches a technician, it appears in Dispatch Messaging as an SMS notification.

![Image showing the SMS notification screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-notifications-on-the-dispatch-board-image-8abv9ku9.png)

## Filter notifications

1. Click **Notifications**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-notifications-on-the-dispatch-board-image-v318o8jv.png)at the top of the Daily Dispatch Board.
2. In the window that opens, click **Filter desktop notifications**.![Cursor clicking Filter desktop notifications.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-notifications-on-the-dispatch-board-image-7e8vcbr3.png)
3. On the *Notifications* screen that opens, select **Yes** if you want to enable notifications. Select **No** if you want to disable notifications.
4. Next to *Notification Types*, select the types of notifications you want to see.![Image showing the Notifications screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-notifications-on-the-dispatch-board-image-v7e3o9hp.png)
5. When finished, click **Save**.

For more, see the [Configure Notifications](/v1/docs/configure-dispatch-board-appearance-and-settings#configure-notifications) section of [Configure Dispatch Board Settings](/v1/docs/configure-dispatch-board-appearance-and-settings).

## Want to learn more?

- See [Text technicians from the Dispatch Board](/v1/docs/text-technicians-from-the-dispatch-board)
- See [Send media to technicians from the Dispatch Board](/v1/docs/send-media-to-technicians-from-the-dispatch-board)
- See [Use the Daily Dispatch Board](/v1/docs/use-the-daily-dispatch-board)