--- title: "Manage job types and dispatch fees for Voice Agent calls" slug: "manage-job-types-and-dispatch-fees-for-voice-agent-calls" updated: 2026-04-27T08:03:20Z published: 2026-04-27T08:03:20Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage job types and dispatch fees for Voice Agent calls ## Overview The *Job Types and Dispatch Fees* section in Voice Agents (VA) settings lets you configure exactly which job types your Voice Agent can book—and what dispatch fee it quotes—without generating any follow-up tasks. --- ### #### Who uses this feature - Administrators and managers - Applies to all business types - Applies to all trades #### Feature configuration - Contact Center Pro is currently in Early Access and available for specific accounts. It is subject to change. If you want to enable this feature for your account, book a demo [here](https://www.servicetitan.com/features/pro/contact-center). - Contact Center Pro requires an [Enterprise Hub](/v1/docs/enterprise-hub-1) network. Contact your Customer Success Manager (CSM) or Pro Account Manager (PAM) to request a network. - The *Edit Voice Agent Settings* permission is required to use this feature. Please contact the account administrator on your team. For more, see [Manage Contact Center Pro permissions](/v1/docs/manage-contact-center-pro-permissions). ## Things to know - This feature is accessible for customers using Contact Center Pro. - Changes apply to the selected ServiceTitan account (tenant) only. - Job types are sourced from each tenant account's **Settings**![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png)**> Operations > Job Types**. For more, see [Set up and use job types](/v1/docs/set-up-and-use-job-types). ## Benefits - **Higher conversion with price transparency:** Callers hear the exact dispatch fee during booking, reducing hesitation and drop-off. - **Granular control by job type:** Authorize only profitable or supported categories per account, minimizing misroutes. - **Better caller experience:** Clear expectations and fewer handoffs lead to smoother, completed bookings. ## Configure Job Types and Dispatch Fees for individual accounts Decide how the Voice Agent manages job booking, dispatch fees, and service descriptions for each tenant account's [job types](/v1/docs/set-up-and-use-job-types). ### Access Job Types and Dispatch Fees 1. Go to Contact Center Pro and click **Settings**![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png). 2. In the side panel, click **Voice Agent**. 3. Select the tenant account you want to configure in the *Account Level* section. 4. In the *Job Types and Dispatch Fees* section, click **Edit**. You'll see all [job types](/v1/docs/set-up-and-use-job-types) for the tenant account. From here, you can enable Voice Agent job booking, add descriptions and set dispatch fees for specific job types.![Table displaying job types, dispatch fees, and service descriptions for plumbing services.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/ccp---manage-job-types-and-dispatch-fees-for-voice-agent-calls-image-iu4shyst.png) ### Enable Voice Agent job booking - Turn on **Voice Agent Can Book** for each job type you want the Voice Agent to book. - To bulk enable, select **Bulk Actions > Enable**.![Dropdown menu for enabling or disabling job types and dispatch fees in a table.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/ccp---manage-job-types-and-dispatch-fees-for-voice-agent-calls-image-l309g7kt.png) To turn booking off, turn off the toggle or select multiple job types and click **Disable**. ### Set Dispatch Fees - Click the **Dispatch fee** and the **After-Hours Dispatch Fee** column for a job type to set a fee. - To bulk add fees, select **Bulk Actions > Add dispatch fee** or **Add After-Hours Dispatch Fee**.![Table displaying job types, dispatch fees, and options for plumbing services.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/ccp---manage-job-types-and-dispatch-fees-for-voice-agent-calls-image-9z28hotb.png) When configuring the dispatch fee, you have three options: - **No specified dispatch fee:** Mentions a fee may apply without amount. - **Free service:** The Voice Agent will not mention anything regarding a dispatch fee. - **Specific amount:** Quotes the exact amount for that job type.![User selects a specific dispatch fee of $49.00 for plumbing service.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/ccp---manage-job-types-and-dispatch-fees-for-voice-agent-calls-image-88aybgzp.png) ### Add description Add a description so the Voice Agent can better match the customer's request to the correct service. 1. In the *Description* column, click **Add description** for the job type. 2. Enter the description. 3. Click **Apply**.![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/ccp---manage-job-types-and-dispatch-fees-for-voice-agent-calls-image-j1hgqws1.png) 4. When finished, click **Save**. You can then configure the wording the Voice Agent uses when communicating dispatch fees. For more, see [Configure Voice Agent Settings](/v1/docs/ccp-configure-voice-agent-account-level-settings-in-contact-center-pro#dispatch-fee-message). ## Want to learn more? - See [Contact Center Pro](/v1/docs/contact-center-pro) - See [Set call routing rules in Contact Center Pro](/v1/docs/set-call-routing-rules-in-contact-center-pro) - See [View and manage Voice Agent Follow Ups](/v1/docs/view-and-manage-voice-agent-follow-ups)