Overview
The Job Types and Dispatch Fees section in Voice Agents (VA) settings lets you configure exactly which job types your Voice Agent can book—and what dispatch fee it quotes—without generating any follow-up tasks.
Who uses this feature
Administrators and managers
Applies to all business types
Applies to all trades
Feature configuration
Contact Center Pro is currently in Early Access and available for specific accounts. It is subject to change. If you want to enable this feature for your account, book a demo here.
Contact Center Pro requires an Enterprise Hub network. Contact your Customer Success Manager (CSM) or Pro Account Manager (PAM) to request a network.
The Edit Voice Agent Settings permission is required to use this feature. Please contact the account administrator on your team. For more, see Manage Contact Center Pro permissions.
Things to know
This feature is accessible for customers using Contact Center Pro.
Changes apply to the selected ServiceTitan account (tenant) only.
Job types are sourced from each tenant account's Settings
> Operations > Job Types. For more, see Set up and use job types.
Benefits
Higher conversion with price transparency: Callers hear the exact dispatch fee during booking, reducing hesitation and drop-off.
Granular control by job type: Authorize only profitable or supported categories per account, minimizing misroutes.
Better caller experience: Clear expectations and fewer handoffs lead to smoother, completed bookings.
Configure Job Types and Dispatch Fees for individual accounts
Decide how the Voice Agent manages job booking, dispatch fees, and service descriptions for each tenant account's job types.
Access Job Types and Dispatch Fees
Go to Contact Center Pro and click Settings
.In the side panel, click Voice Agent.
Select the tenant account you want to configure in the Account Level section.
In the Job Types and Dispatch Fees section, click Edit.
You'll see all job types for the tenant account. From here, you can enable Voice Agent job booking, add descriptions and set dispatch fees for specific job types.
Enable Voice Agent job booking
Turn on Voice Agent Can Book for each job type you want the Voice Agent to book.
To bulk enable, select Bulk Actions > Enable.
To turn booking off, turn off the toggle or select multiple job types and click Disable.
Set Dispatch Fees
Click the Dispatch fee and the After-Hours Dispatch Fee column for a job type to set a fee.
To bulk add fees, select Bulk Actions > Add dispatch fee or Add After-Hours Dispatch Fee.
When configuring the dispatch fee, you have three options:
No specified dispatch fee: Mentions a fee may apply without amount.
Free service: The Voice Agent will not mention anything regarding a dispatch fee.
Specific amount: Quotes the exact amount for that job type.
Add description
Add a description so the Voice Agent can better match the customer's request to the correct service.
In the Description column, click Add description for the job type.
Enter the description.
Click Apply.
When finished, click Save.
You can then configure the wording the Voice Agent uses when communicating dispatch fees. For more, see Configure Voice Agent Settings.