--- title: "Manage bookings" slug: "manage-bookings" updated: 2026-05-26T19:35:40Z published: 2026-05-26T19:35:40Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage bookings ## Overview In ServiceTitan, bookings come in from online sources, like [Web Scheduler](/v1/docs/set-web-scheduler-for-office-employees) and [Leads Integrations](/v1/docs/leads-integrations-overview). After you receive a booking, you'll need to verify it and book the job. --- ### #### Who uses this feature - CSRs - Account configuration is required. Please contact [Technical Support](https://go.servicetitan.com/#/ask) for details. ## ## Things to know - If you've integrated your account with booking sources, the *Booking* section of the *Call Booking* screen will list all of your incoming bookings from these web campaigns. - Use the Web Booking Summary Report to see real-time data on campaign performance, including revenue generated by each campaign. - The job type for a web booking is set to unknown by default and should be reclassified after following up with the customer. Learn more about how to [reclassify and edit calls](/v1/docs/reclassify-and-edit-calls). - If you accidentally dismiss a booking and don't have the customer's information, you can use the Web Booking Report to find the booking again. Run the report for the relevant date range, and then filter it to show only bookings with a *Dismissed* status. ## Understand the different booking types A booking is a request that populates on the *Bookings* tab of the Call Booking screen. Different booking types come from different sources. You may have one, two, or all sources set up in your account depending on your business needs. You can accept a booking to book it into a job, or you can dismiss a booking. If your account is configured for it, you can [turn a booking into a lead](/v1/docs/capture-a-lead-from-a-booking) for [follow-up](/v1/docs/use-the-follow-up-screen-to-find-and-view-captured-leads) when dismissing it. ## Web Appointment Scheduler leads ![Contact information for Robert Simon, including address and appointment details.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-bookings-image-0l3ls8l2.png) Web Scheduler bookings are online appointment requests coming in through your company website. Some companies set this up so that customer service representatives (CSRs) need to follow up to schedule a specific time. Others will automatically confirm the customer’s requested appointment. Make sure your CSRs know the process to follow for WebScheduler bookings. Some companies prefer to set up an automatic email confirmation message. Depending on how you set this up, you still might need to follow up with the customer. For more, see [Set up the Web Appointment Scheduler (Legacy)](/v1/docs/set-up-the-web-appointment-scheduler-legacy) and [Set Web Scheduler for Office Employees](/v1/docs/set-web-scheduler-for-office-employees). ## Leads integrations [Leads Integrations](/v1/docs/leads-integrations-overview) streamline online booking requests you receive from other lead sources. The following Leads Integrations are available in ServiceTitan: - [Angi](/v1/docs/angi-leads-integration) - [Building36](/v1/docs/building36-leads-integration) - [FlowPath](/v1/docs/flowpath-leads-integration) - [SmartAC.com](/v1/docs/smartaccom-leads-integration) - [The Home Depot](/v1/docs/the-home-depot-home-services-leads-integration) - [Trane / American Standard](/v1/docs/trane-american-standard-leads-integration) - [Thumbtack](/v1/docs/thumbtack-leads-integration) - [Reserve with Google](/v1/docs/set-up-the-reserve-with-google-integration) ## View bookings Incoming bookings appear in the *Bookings* section of the *Call Booking* screen. ![List of bookings showing details for Robert Simon and John Smith.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-bookings-image-fiv231rg.png) You also see them in the *Unassigned* column in the Job Tray on the Dispatch Board. To learn more, see [Use the Job Tray](/v1/docs/use-the-job-tray-on-the-daily-dispatch-board). ## Book a job from a booking After you receive a booking, you can book a job from it. 1. Go to the navigation and click **Calls**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-calls-inactive.png)****. 2. Click the **booking request**. ![Booking details for Robert Simon and John Smith with submission dates and times.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/manage-bookings-image-kqj87pwd.png) 3. From here, book the job as you normally would, ensuring that you [add the customer to the system](/v1/docs/create-a-customer-record) and follow up with the customer to confirm the job and appointment time if necessary. To learn more, see [book a job](/v1/docs/book-a-job). ## ## FAQ --- ### #### Where do the Web Appointment Scheduler requests by my customers appear? The [Web Appointment Scheduler](/v1/docs/set-up-the-web-appointment-scheduler-legacy)requests appear under Bookings on the call booking screen and you can book jobs through the booking request. For more information on this see [Manage Bookings](/v1/docs/manage-bookings). ## Want to learn more? - See [Customer and location records](/v1/docs/customer-and-location-records-overview) - See [Call Booking](/v1/docs/call-booking-1)