Problem
Sometimes, a technician finds out the part ordered for a job wasn't needed, but the invoice for this part is already exported. You need to return this part from the office side by creating an adjustment invoice, adding a return to the adjustment, and possibly order a new part.
Solution
Create an adjustment invoice and add a return
Search for the invoice that you need to complete the return for.
Click Add an adjustment invoice.
On the invoice record screen that opens, from the side menu, click Add a return.
On the Create Return screen that opens, enter the return details.
Go to the Item List section.
From the Select an item dropdown, select the item you want to add.
In the Quantity field, select the quantity you want to return.
When you have entered the return details and added all items, click Save.
If you need to replace the returned part with a different part, open the adjustment invoice, click Add a purchase order, and fill out the purchase order's details.
For more, see Create an adjustment invoice and Create and complete a return.