---
title: "Limit the number of dispatch notifications"
slug: "limit-the-number-of-dispatch-notifications"
updated: 2026-05-26T19:25:03Z
published: 2026-05-26T19:25:03Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Limit the number of dispatch notifications

## Overview

You can limit sending customers dispatch notifications. By default, notifications are not restricted by business unit or job type.

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#### Who uses this feature

- Administrators
- Applies to all business types

Best practices

- You have the option to **Limit dispatch notifications when multiple techs are dispatched**. We recommend this setting if you often dispatch multiple technicians to the same job.

## View or edit dispatch notification settings

1. Go to **Settings**![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png)**> Communications > Customer Notifications**.
2. Click **Dispatch Notifications**.
3. Click the **Settings** tab.
4. In the *Dispatch Notifications Mode* section, you can choose from one of two options:
  1. **Send dispatch notification for every tech dispatch**
  2. **Limit dispatch notifications when multiple techs are dispatched**
5. In the *Exclusion Settings* section, you can choose to exclude certain business units or job types from sending notifications.
6. After you're finished making changes, click **Save** at the top of the screen.**![Settings for dispatch notifications and exclusion options for business units and job types.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/limit-the-number-of-dispatch-notifications-image-la7bhjfw.png)**

## Dispatch notification options

#### Send dispatch notification for every tech dispatch

A dispatch notification will be sent every time a technician is dispatched to the job appointment location. If there are multiple technicians working at a job site, the customer will receive a notification for every technician dispatched. If you often have multiple technicians working at a job site, you may not want this option since it will result in too many notifications sent to the customer.

*- or -*

#### Limit dispatch notifications when techs are dispatched

The customer will receive one notification when the first technician is dispatched to the job appointment location for the day. If a job has multiple appointments on the same day and technicians dispatch to them, dispatch text messages will be sent for each of those appointments.

> **Note:** If the technicians working at the job site clock out or are done working for the day, and then you dispatch another technician to the job site later that day, the customer will receive another dispatch notification in this case.

## 

## FAQ

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#### I'm worried about my customers complaining that they receive too many dispatch notifications. What should I do?

You can [limit your dispatch notifications](/v1/docs/limit-the-number-of-dispatch-notifications) if you are worried about customers receiving too many texts. This is a recommended setting if you often dispatch multiple techs to a job site.

Click [here](/v1/docs/limit-the-number-of-dispatch-notifications) to learn more.

## Want to learn more?

- See [Customer notifications](/v1/docs/customer-notifications-1)