---
title: "Invoices and Payments Not Showing in QuickBooks Desktop"
slug: "invoices-and-payments-not-showing-in-quickbooks-desktop"
updated: 2026-03-12T02:02:27Z
published: 2026-03-12T02:02:27Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Invoices and Payments Not Showing in QuickBooks Desktop

## Problem

Invoices or payments with amounts are not appearing in QuickBooks Desktop but they show as exported in ServiceTitan.

## Solution

Run an audit trail report in QuickBooks.

1. In QuickBooks, go to **Reports > Accounting and taxes > Audit Trail**.
2. Select **Customized Report** from the upper left corner of the window.
3. On the *Display* tab, adjust the **Days Entered/Last Modified** tab.
4. Select **Filter**.
5. From the dropdown on the left, select **Memo**.
6. In the *Memo* field, enter the batch number of the batch with which you are having issues.
7. Run the report.

Please note that oversized batches, for example thousands of transactions, can cause partial export failures. We recomment you split large batches into smaller batches of 100-500 transactions per batch. Check your [auto-batching settings](/v1/docs/guide-to-auto-batching) to make sure you are not automatically creating oversized batches.

If you can confirm that the transactions do not currently exist in your QuickBooks Desktop, contact [Technical Support](http://go.servicetitan.com/ask). Send the report and confirm the PIN number of an Admin user. Technical Support can unlock the batch to let you re-export.