---
title: "Invoices and Payments Not Showing in QuickBooks Desktop"
slug: "invoices-and-payments-not-showing-in-quickbooks-desktop"
updated: 2026-07-11T16:17:36Z
published: 2026-07-11T16:17:36Z
canonical: "help.servicetitan.com/invoices-and-payments-not-showing-in-quickbooks-desktop"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Invoices and Payments Not Showing in QuickBooks Desktop

## Problem

Invoices or payments with amounts are not appearing in QuickBooks Desktop but they show as exported in ServiceTitan.

## Solution

Run an Audit Trail report in QuickBooks.

1. In QuickBooks, go to **Reports > Accounting and taxes > Audit Trail**.
2. Select **Customized Report** from the upper left corner of the window.
3. On the *Display* tab, adjust the **Days Entered/Last Modified** tab.
4. Select **Filter**.
5. From the dropdown on the left, select **Memo**.
6. In the *Memo* field, enter the Batch number of the batch with which you are having issues.
7. Run the report.

Please note that oversized batches, for example thousands of transactions, can cause partial export failures. We recomment you Split large batches into smaller batches of 100-500 transactions per batch. Check your [auto-batching settings](/v1/docs/guide-to-auto-batching) to make sure you are not automatically creating oversized batches.

If you can confirm that the transactions do not currently exist in your QuickBooks Desktop, contact [Technical Support](http://go.servicetitan.com/ask). Send the report and confirm the PIN number of an Admin user. Technical Support can unlock the batch to let you re-export.

A downloadable log of who changed what record and when.

**What it does:** Provides change history for accountability, error investigation, and compliance across teams.

**Also called:** Change history

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

A batch, or invoice batch, is a set of invoices that have been audited and are ready to post. You will use the Invoice screen in ServiceTitan to create invoice batches. On the Invoice screen, you'll have access to unbatched and batched invoices.

[Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

Split determines how much credit each technician is getting for the job. For example: If two technicians perform work on a job, the split could be an even 50%-50%, or it could be 75%-25% if the first technician did a bulk of the work. By default 100% of the technician split will go to the first technician assigned to the job.

[Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)