Invoice Stuck in Pending Status After Batch Export

Problem

An invoice is displayed as Pending in an exported batch and cannot be unposted or re-exported. The batch itself shows as successfully exported.

Root causes

• Customer deposts may not be properly mapped between ServiceTitan and your accounting software

• You changed your inventory tracking settings after the invoice was created

• You have incorrectly named GL accounts or missing accounts

• You have extra spaces in customer names or missing customer ID numbers

Solution

1. Try to un-post, re-post, and export the batch.

2. If the invoice is still in Pending status, add the invoice to a new batch and try to export it.

3. If the invoice is still in Pending status, verify that the invoice or payment is not in your accounting software by searching for it and getting a visual example or screenshot showing no results.

4. If the invoice or payment is not in your accounting software, contact Technical Support and have them unlock the batch associated with the invoice then try to export it.

Additional troubleshooting

• Check for missing batch numbers.

• Verify jobs are properly completed before batching. Incomplete jobs prevent exporting.

• Check for overlapping timesheets.

• Check for missing invoice dates on adjustment invoices.

• Verify that your GL account ntames match exactly between ServiceTitan and accounting software.

• Check for inactive items in your accounting software. For example, check for Object Not Found errors.

• Verify that your business units are mapped correctly with your accounting software.