---
title: "Invoice shows tax even though customer and location are non-taxable"
slug: "invoice-shows-tax-when-customer-and-location-are-non-taxable"
updated: 2026-03-27T01:42:41Z
published: 2026-03-27T01:42:41Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Invoice shows tax even though customer and location are non-taxable

## Problem

An invoice is charging tax even though the customer and location profiles are set to be non-taxable. This is usually the result of an invoice being created before a customer and their location are marked as non-taxable.

## Solution

1. Open the invoice and click **Edit Task** for each task.
2. Check if the **Taxable** option is selected. If it is, this means that either the customer and location were not set up to be non-taxable at the time the task was added or the taxable checkbox was manually added when the task was created.
3. Open the customer's profile and click **Edit**.
4. Click the **Non-Taxable** checkbox if it isn't checked already.
5. **Save** your changes.
6. If the invoice is still showing tax, recreate it with an adjustment invoice.

> [!NOTE]
> **Note:** Individual tasks having a Taxable toggle requires account configuration. Please contact [Technical Support](http://go.servicetitan.com/ask) for details.